Service Centre In-charge / Operations Manager / Branch Operations Manager (as applicable)
Branch / Service Centre (Location Agnostic)
About DHL Blue Dart Express India:
Blue Dart Express Limited, a listed company, is a leader in courier, integrated air express package distribution, and eCommerce in South Asia, offering a wide range of logistics solutions. Founded in 1983, it is recognised for reliable, time-bound, and secure delivery services across 55,000+ locations in India as well as internationally. Its competencies span across evaluation and contracting, planning and transition, delivery and execution, and specific service capabilities. We pride ourselves on innovation, digitalization, service excellence, and creating long-term partnerships with our clients, enabling businesses to thrive in the fast-paced logistics environment and ever-evolving supply-chains. It wholly-owns India’s only scheduled air cargo airline, Blue Dart Aviation Limited, since May 1994, and the Concorde Air Logistics Limited, a transport, storage, and communications business, since May 2004.
Blue Dart Express Limited is a part of the DHL Group's DHL eCommerce division, leveraging this global logistics leader’s network across 220 countries and territories to provide comprehensive express and logistics solutions to our clients. Our robust network and unmatched infrastructure have positioned the Blue Dart brand as a key India-grown logistics player with an unmatched and phenomenal global outreach rooted in the DHL brand of its majority shareholder.
We are proud to be consistently ranked among India’s Top 100 Great Places to Work, combining it with DHL Group’s Top Employer certification. Being an Employer of Choice is not just a goal; it’s a fundamental part of who we are, committed to creating a workplace where people are valued, empowered, and wear the sobriquet “Blue Darter” with honour.
If you are looking to join a purpose-led, people-first, company that shapes India’s supply-chains with integrity and safety, Blue Dart is where you belong. Blue Dart offers competitive compensation and comprehensive benefits, access to cross-functional, succession planning and global career paths, and strong culture of recognition.
The Inbound Shift In-charge is responsible for leading all inbound operations within the assigned Service Centre, ensuring timely receipt, unloading, scanning, sorting, reconciliation and processing of shipments while meeting Blue Dart's service commitments and operational standards.
The role provides frontline leadership to Ops Staff, Senior Ops Staff, Territory Service Representatives (TSRs) and Senior Territory Service Representatives (Senior TSRs) deployed during the shift, ensuring optimum manpower utilization, operational discipline, shipment accuracy, productivity, safety and compliance. The incumbent plays a key role in ensuring smooth shift operations, maintaining operational governance and supporting seamless connectivity across Blue Dart's network.
To lead and manage inbound shift operations by ensuring timely and accurate receipt, processing and reconciliation of shipments, while driving operational productivity, service quality, workforce effectiveness, safety, compliance and adherence to Blue Dart's Standard Operating Procedures.
Key Roles & Responsibilities:
Inbound Operations Management
- Lead and supervise all inbound operational activities during the assigned shift.
- Ensure timely receipt, unloading and processing of inbound vehicles and shipments.
- Monitor shipment receiving, scanning, reconciliation, segregation and sorting activities.
- Ensure timely movement of shipments to subsequent operational stages in line with defined service commitments.
- Coordinate with outbound operations and network teams to ensure smooth operational flow.
Shipment Processing & Service Quality
- Ensure accurate shipment scanning, sorting and reconciliation with minimal operational errors.
- Monitor shipment quality and promptly escalate damaged, short or discrepant shipments.
- Drive adherence to shipment processing timelines, operational SLAs and service commitments.
- Minimize shipment exceptions, mis-sorts and operational delays through proactive monitoring.
- Ensure operational readiness during peak volumes and contingency situations.
People Leadership & Shift Management
- Plan and allocate manpower across operational workstations to achieve optimum productivity.
- Lead, coach and support Ops Staff, Senior Ops Staff, TSRs and Senior TSRs during the assigned shift.
- Conduct daily shift briefings on safety, operational priorities, productivity and service expectations.
- Monitor attendance, punctuality, shift discipline and workforce deployment.
- Provide on-the-job coaching to improve capability, productivity and operational effectiveness.
- Foster teamwork, collaboration and a positive work environment focused on operational excellence.
Safety, Compliance & Operational Discipline
- Ensure strict adherence to Blue Dart Standard Operating Procedures (SOPs), safety guidelines and operational policies.
- Promote a culture of safety, discipline and compliance across the shift.
- Ensure team members wear the prescribed uniform, identity card and personal protective equipment, wherever applicable.
- Monitor workplace housekeeping and ensure a clean, organized and safe operational environment.
- Promote integrity, ethical conduct and zero tolerance towards fraud, policy violations and operational malpractice.
- Ensure compliance with statutory, regulatory and company requirements.
Operational Governance & Productivity
- Monitor shift productivity and operational performance against defined targets.
- Review operational dashboards, reports and shift performance metrics to identify improvement opportunities.
- Ensure timely completion of operational documentation and accurate system updates.
- Conduct effective shift handovers, highlighting key operational issues and priorities.
- Escalate operational risks, service failures and resource constraints to the reporting manager in a timely manner.
- Support implementation of continuous improvement initiatives to enhance operational efficiency and service quality.
Stakeholder Collaboration
- Coordinate closely with Outbound Shift In-charge to ensure seamless shipment flow.
- Work collaboratively with Customer Service, Security, Fleet, Network Operations and other support functions.
- Support implementation of operational initiatives, process improvements and business priorities.
- Build effective working relationships across teams to ensure smooth operational execution.
Qualifications & Experience:
Education:
- Graduate in any discipline
OR
- 10+2 (Higher Secondary) with a 3-year Diploma from a recognized institution.
Experience:
- 2–4 years of relevant experience in courier, express logistics, warehousing, distribution or supply chain operations.
- Experience in leading frontline operational teams and coordinating shift operations.
- Exposure to inbound operations, shipment processing, sorting, scanning, reconciliation and service centre operations.
- Experience working with operational systems, handheld scanners and productivity reporting will be an advantage.
Technical Skills:
- Inbound Operations Management
- Shipment Receiving & Reconciliation
- Shipment Sorting & Processing
- Workforce Planning & Shift Management
- Productivity & Resource Utilization
- Operational Reporting & MIS
- Basic Computer Skills
- Barcode Scanner & Operational System Usage
- Safety & Operational Compliance
Key Competencies:
- Operational Leadership
- Team Leadership & Coaching
- Planning & Organising
- Decision Making
- Customer Focus
- Accountability
- Problem Solving
- Communication Skills
- Teamwork & Collaboration
- Integrity & Ethical Conduct
- Operational Discipline
- Safety Leadership
- Professional Grooming & Personal Conduct
- Regularity & Punctuality
- Continuous Learning Mindset
Key Performance Indicators:
Inbound Processing SLA • Shipment Receiving Timeliness • Processing Productivity
Shipment Accuracy • Scanning Compliance • Zero Mis-sorts • Operational Error Reduction
Productivity & Workforce Management
Manpower Utilization • Shift Productivity • Attendance & Workforce Discipline
SOP Compliance • Safety Compliance • Housekeeping Standards • Uniform Compliance • Zero Safety Incidents
Shift Reporting Accuracy • Effective Shift Handover • Timely Escalation of Operational Issues
Coaching & Development • Team Engagement • Teamwork & Collaboration
Timely Resolution of Operational Exceptions Impacting Customer Service
Participation in Process Improvements • Productivity & Quality Enhancement Initiatives
When you join us, you’re not just taking a job—you’re becoming part of a purpose-led movement that’s reshaping the future of logistics across India and the world. At Blue Dart, we don’t just deliver parcels—we deliver excellence, innovation, and opportunity every day.
Here’s what makes us stand out:
- Great Place to Work® Certified—a testament to our people-first culture, inclusive environment, and commitment to your growth and well-being.
- Competitive pay and performance-linked rewards that truly recognize your impact.
- Structured learning, global exposure, and on-the-job coaching to help you grow faster than ever.
- Best-in-class benefits—from comprehensive medical cover (including optional parental care) to financial wellness and generous time off.
- A culture that celebrates diversity, innovation, and bold thinking—where your voice is heard and your contributions matter.
- Global career paths across the DHL Group, opening doors to opportunities in 220+ countries and territories.
- The pride of working with India’s most awarded logistics brand, trusted by millions and driven by purpose.
This is your chance to do meaningful work, build a career without borders, and thrive in a company that’s not just a logistics leader—but a Great Place to Work. Come grow with us.
Disclaimer:
At Blue Dart Express Limited, all recruitment is conducted through a fair, transparent, and merit-based process aligned with our commitments to Human Rights and Diversity, Equity, Inclusion & Belonging (DEIB).
Blue Dart does not request or accept any fees, deposits, or payments from candidates at any stage of the recruitment or onboarding process. Any such request is fraudulent and unauthorized.
Blue Dart shall not be responsible for any loss arising from such fraudulent activity. For verification, candidates may write to [email protected].
