Telangana Service desk support Jobs – 260 Open Jobs Today

Analyst - Service Desk 5B
Genpact India Pvt. Ltd. —Hyderabad, Telangana
- Full-time
- Hybrid work
- Customer service
- English
- Windows
Quick apply
Support Services Coordinator
ProArch —Hyderabad, Telangana
- ₹4,00,000 - ₹7,00,000 a year
- Full-time
- Remote
- Bachelor's degree
- Business Administration
- Communication skills
Quick apply
Service Desk Process Expert (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Bachelor's degree
17h
Associate, IT Service Desk
Parexel —Hyderabad, Telangana
- Software troubleshooting
- B.Sc
- Windows
1d
Service Desk Subject Matter Expert IAM (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- English
- SQL
- Analysis skills
23h
Helpdesk Executive- Remote
IRISH EXPERT LLP —Hyderabad, Telangana
- Remote
- Software troubleshooting
- Customer service
- English
Quick apply
IT Support Analyst
Vigilant Technologies —Hyderabad, Telangana
- Computer Science
- Software troubleshooting
- B.Sc
IT Customer Service New Associate
Accenture —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Customer service
- English
Global Support Specialist
Milestone Technologies, Inc. —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- Software troubleshooting
22h
Associate Lead Consultant - IT Service desk
Yash Technologies —Hyderabad, Telangana
- Azure
- Computer Science
- Windows
12d
Senior Administrator - English, Arabic, Microsoft Windows
HCLTech —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- English
- Windows
7d
Engineer - Service Desk
Guidehouse —Hyderabad, Telangana
- Night shift
- Software troubleshooting
- English
- Microsoft Office
23h
IT Support Analyst 1
RSM —Hyderabad, Telangana
- Full-time
- Software troubleshooting
- Customer service
- Windows
Service Desk Subject Matter Expert Workspace - (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Bachelor's degree
Support Engineer - IT Service Desk
DAZN —Hyderabad, Telangana
- Full-time
- Azure
- Computer Science
- English
Quick apply
8d
Support Engineer – Developer Portal
Experian —Hyderabad, Telangana
- Full-time
- Microsoft Excel
- Computer Science
- Software troubleshooting
- Health insurance
Quick apply
3d
Support Analyst IT – Quality
Mattel —Hyderabad, Telangana
- Full-time
- Hybrid work
- Computer Science
- Software troubleshooting
- Customer service
Quick apply
Senior Service Desk Representative
Diebold Nixdorf —Hyderabad, Telangana
- Full-time
- English
- SQL
- Computer networking
Technical Support Executive
Techdome —Hyderabad, Telangana
- Remote
- Software troubleshooting
- SQL
- Scripting
Quick apply
9d
Service Desk Process Expert - (m/f/d)
BASF —Hyderabad, Telangana
- Full-time
- English
- Analysis skills
- Bachelor's degree

I want to receive the latest job alerts for service desk support in telangana

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk support jobs near telangana

Developer jobs in Hyderabad, Telangana

IT Support jobs in Hyderabad, Telangana

Systems Administrator jobs in Hyderabad, Telangana

Service Desk Engineer jobs in Hyderabad, Telangana

Support Analyst jobs in Hyderabad, Telangana

Customer Service Representative jobs in Hyderabad, Telangana

Technical Support jobs in Hyderabad, Telangana

Net Developer Work From Home jobs in Chennai, Tamil Nadu

Wordpress Developer jobs in Technopark, Thiruvananthapuram, Kerala

Mern Stack Developer, Internship jobs in Delhi, Delhi

Walkin Interview For Freshers,python Developer jobs in Electronic City, Bengaluru, Karnataka

Android Developer jobs in Chennai, Tamil Nadu

Remote Php Developer jobs in Ahmedabad, Gujarat

Net Developer jobs in Ahmedabad, Gujarat

It Support jobs in Hubli, Karnataka

It Support jobs in Naroda, Ahmedabad, Gujarat

It Support jobs in Sanand, Ahmedabad, Gujarat

Mnc, It Company jobs in Kochi, Kerala

It Support jobs in Madhya Pradesh

Cloud Support Engineer jobs in Bengaluru, Karnataka

Analyst - Service Desk 5B

Genpact India Pvt. Ltd. -
Hyderabad, Telangana

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
Operating systems
Customer service
Call center experience
LAN
English
Information Systems
Windows
Bachelor's degree
ITIL
IT support
Computer Engineering
DNS
Business continuity planning
MacOS
ServiceNow
Agile
BA
Communication skills
Active Directory
Information Technology
VPN

Full job description

Analyst - Service Desk

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Service Desk Analyst

Responsibilities

Act as the first point of contact for all IT incidents and service requests via phone, email, chat, or ticketing system
Log, categorize, prioritize, and track incidents and requests in accordance with ITIL processes
Provide first-line technical support for hardware, software, network, and application issues
Resolve common issues at first contact using documented procedures and knowledge base articles
Escalate unresolved incidents to L2/L3 support teams with clear documentation and troubleshooting details
Monitor ticket queues to ensure SLA compliance and timely resolution
Communicate effectively with users, providing regular updates on ticket status
Perform basic user administration tasks (e.g., password resets, account unlocks, access requests)
Follow incident, request, problem, and change management processes
Contribute to the maintenance and improvement of knowledge base articles
Identify recurring issues and recommend process improvements

Qualifications we seek in you!

Technical & Process Skills

Prior experience in a service desk or IT support role
Basic understanding of ITIL framework and service management principles
Familiarity with ticketing systems (ServiceNow preferred)
Knowledge of Windows/macOS operating systems and common business applications
Basic networking concepts (LAN/WAN, VPN, DNS)
Strong customer service and communication skills
Ability to work in a fast-paced, shift-based environment

Preferred Qualifications/ Skills

ITIL Foundation certification (or willingness to obtain)
Experience supporting Microsoft 365, Active Directory, and endpoint devices
Prior experience in a call center or customer-facing support role

Qualifications

Bachelors - Computer Engineering, Bachelors - Database Management, Bachelors - Information Systems, Bachelors - Information Technology, Bachelors - Network Engineering

Certifications

Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, ServiceNow Certified Application Developer - ServiceNowServiceNow, STI Certified Call Center Professional (CCCP) - CornerstoneCornerstone

Required Skills

Agile Methodology, BIZ dedicated, Business Continuity Planning (BCP), Collaboration Tools, Design Thinking, Engineering Services, Field Support, Inclusion, IT Service Desk, Mac OS Support, Personal Effectiveness, Workplace Services

Language

English (Required)

Language Proficiency -

Proficient - C2

Additional Job Location -

Job Type

Regular

Master Skill List -

Service Desk

Remote Type -

Hybrid

Work Shift -

Rotating (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

service desk support jobs in telangana

Analyst - Service Desk 5B

Support Services Coordinator

Service Desk Process Expert (m/f/d)

Associate, IT Service Desk

Service Desk Subject Matter Expert IAM (m/f/d)

Helpdesk Executive- Remote

IT Support Analyst

IT Customer Service New Associate

Global Support Specialist

Associate Lead Consultant - IT Service desk

Senior Administrator - English, Arabic, Microsoft Windows

Engineer - Service Desk

IT Support Analyst 1

Service Desk Subject Matter Expert Workspace - (m/f/d)

Support Engineer - IT Service Desk

Support Engineer – Developer Portal

Support Analyst IT – Quality

Senior Service Desk Representative

Technical Support Executive

Service Desk Process Expert - (m/f/d)

I want to receive the latest job alerts for service desk support in telangana

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected