Up Delivery leader technology delivery management Jobs – 353 Open Jobs Today

Helpdesk Manager - Account/Delivery Management
NTT Ltd —Noida, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Excel
- Management
8d
Director - Delivery Excellence 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
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Service Delivery Leader - F&A - AP 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
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3d
Director, Automation & Technology Adoption
MetLife —Noida, Uttar Pradesh
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Senior Project Management Lead-Tech
Ameriprise India —Noida, Uttar Pradesh
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Service Delivery Leader - F&A - AP 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
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Quick apply
14d
Service Delivery Leader - R&C - Financial Crime & Risk Management 3
Genpact India Pvt. Ltd. —Lucknow, Uttar Pradesh
- Full-time
- English
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14d
Client Servicing Manager: Digital Marketing + IT services (Domestic Market)
DigiLantern —Noida, Uttar Pradesh
- ₹4,00,000 - ₹10,00,000 a month
- Part-time
- Microsoft Excel
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Quick apply
Service Delivery Leader - F&A - R2R 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Oracle
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Quick apply
Senior Assistant Vice President - Enterprise Application Delivery
EXL Service —Noida, Uttar Pradesh
- Full-time
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Associate Manager - BDG/3271 - Technology Services
BDO India —Noida, Uttar Pradesh
- Oracle
- Management
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Patch/Deployment Management
NTT Ltd —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
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Service Delivery Leader - Finance & Accounting (F&A) 3
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
14d
Operational Excellence Manager
WSP —Noida, Uttar Pradesh
- Hybrid work
- Microsoft Excel
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Service Delivery Director
HCLTech —Gautam Budh Nagar, Uttar Pradesh
Infrastructure / Enterprise Architect
Persistent —Newara, Uttar Pradesh
- Full-time
- Hybrid work
- Azure
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- Flexible schedule
Chief Technology Officer
VML/WPP Enterprise Solutions —Greater Noida, Uttar Pradesh
- Salesforce
- AWS
- Communication skills
Quick apply
3d

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Helpdesk Manager - Account/Delivery Management

NTT Ltd -
Noida, Uttar Pradesh

Apply Now

Job details

8 days ago

Qualifications

Microsoft Powerpoint
Six Sigma Certification
ITIL Certification
Microsoft Excel
Management
Visio
Project management
Presentation skills
Communication skills

Full job description

NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.

We are currently seeking a Helpdesk Manager - Account/Delivery Management to join our team in Noida, Uttar Pradesh (IN-UP), India (IN).

General Duties and Responsibilities:

Responsible for SLA’s KPI’s
Responsible for customer/stakeholder relationship management.
Analyses the problem with the team and counterparts and suggest a solution
Responsible for Service Improvement plans and Continuous improvement plans.
Responsible for Cost Savings and Productivity Improvement initiatives
Participate in business/people related projects
Demonstrates exceptional organizational skills.
Demonstrates ability and success working in a team environment.
Exhibits passion and alignment with our vision, values operating principles.
Provide cross functional support
Managing 24x7 Operations
Responsible for the performance of the teams, team leads
Responsible in terms of best practice sharing, team building exercises, guidance and mentoring team member
Responsible for upskilling / cross skilling team members
People attrition management.

Requirements for this role include:

Must have 8 plus solid years of Service Desk experience, 2 years in managing delivery for service desk.
Sound Industry Domain Knowledge
Strong Communication Presentation skills
People Management skills
Stakeholder management.
Budget / Cost pyramid management
Transition management
Project management
Exceptional listening abilities and detail oriented
Demonstrates the ability to multi-task.
Ability to work in heterogeneous environment
Possesses knowledge of Microsoft Applications like MS Visio MS Excel MS Power point etc.

Preferences: Optional (nice-to-have’s)

ITIL foundation certified
6 sigma certifications
Project Management certified
Client management skills

About NTT DATA

NTT DATA is a $30 billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world's leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. our consulting and Industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is a part of NTT Group, which invests over $3 billion each year in RD.

Whenever possible, we hire locally to NTT DATA offices or client sites. This ensures we can provide timely and effective support tailored to each client’s needs. While many positions offer remote or hybrid work options, these arrangements are subject to change based on client requirements. For employees near an NTT DATA office or client site, in-office attendance may be required for meetings or events, depending on business needs. At NTT DATA, we are committed to staying flexible and meeting the evolving needs of both our clients and employees. NTT DATA recruiters will never ask for payment or banking information and will only use @nttdata.com, @nttdatafed.com and @talent.nttdataservices.com email addresses. If you are requested to provide payment or disclose banking information, please submit a contact us form, https://us.nttdata.com/en/contact-us.

NTT DATA endeavors to make https://us.nttdata.com accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at https://us.nttdata.com/en/contact-us. This contact information is for accommodation requests only and cannot be used to inquire about the status of applications. NTT DATA is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. For our EEO Policy Statement, please click here. If you'd like more information on your EEO rights under the law, please click here. For Pay Transparency information, please click here.

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