Up Genpact customer support Jobs – 225 Open Jobs Today

Associate - Customer Care - Non - Voice 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Analyst - Business Data Services 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
Analyst - Business Data Services 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Azure
- Computer Science
Quick apply
Associate - Insurance - Life 5A
Genpact India Pvt. Ltd. —Lucknow, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Front Line Manager - HRO - Recruitment Operations 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Specialist - Insurance - P&C Claims 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Specialist - SCM - Planning & After Sales 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Master's degree
- Bachelor's degree
Quick apply
Lead Business Analyst 4D
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
- Health insurance
Quick apply
1d
Lead Associate - Controllership - O2C 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- English
- Finance
- Master's degree
Quick apply
Sr. Specialist - SCM - Planning & After Sales 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Salesforce
- English
Quick apply
Sr. Analyst - Business Data Services 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Azure
- Computer Science
- English
Quick apply
Sr. Associate - Customer Care - Collections 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Bachelor's degree
- Business Administration
Quick apply
Sr. Business Analyst 4C
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
- Health insurance
Quick apply
Business Analyst - Enterprise Programs 4B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Manager - People Advisory, Senior Consultant
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- English
- Finance
Quick apply
Sr. Associate - Workforce Management 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Windows
- Finance
Quick apply
3d
Manager - Financial Planning & Analysis (Budgeting & Forecasting)
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Microsoft Excel
- Oracle
- Computer Science
Quick apply
Front Line Manager - HRO - Employee Lifecycle Management 4A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Finance
- Master's degree
Quick apply
Sr. Associate - Procurement Operations 5B
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- Oracle
- English
- Master's degree
Quick apply
Associate - Healthcare - Payors 5A
Genpact India Pvt. Ltd. —Noida, Uttar Pradesh
- Full-time
- English
- Microsoft Office
- Master's degree
Quick apply
14d

I want to receive the latest job alerts for genpact customer support in up

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

genpact customer support jobs near up

Collection Agent jobs in Noida, Uttar Pradesh

Operations Manager jobs in Noida, Uttar Pradesh

Business Analyst jobs in Noida, Uttar Pradesh

Senior Business Analyst jobs in Noida, Uttar Pradesh

Data Analyst jobs in Noida, Uttar Pradesh

Senior Operations Associate jobs in Noida, Uttar Pradesh

Senior Business Controller jobs in Ranchi, Jharkhand

Business Development jobs in Hyderabad, Telangana

Senior Citizen, Part Time jobs in Surat, Gujarat

Senior Accountant jobs in Thrissur, Kerala

Senior Business Controller jobs in Remote

Business Analytics jobs in Lucknow, Uttar Pradesh

Data Analytics Internship jobs in Andheri, Mumbai, Maharashtra

Senior Executive jobs in Bengaluru, Karnataka

Consultant jobs in Surat, Gujarat

Management Trainee jobs in Kolkata, West Bengal

Hospital Management jobs in Madurai, Tamil Nadu

Management Associate jobs in Vesu, Surat, Gujarat

Clinical Data Management jobs in Chennai, Tamil Nadu

Management Associate jobs in Delhi

Associate - Customer Care - Non - Voice 5A

Genpact India Pvt. Ltd. -
Noida, Uttar Pradesh

Quick apply

Job details

Full-time

Qualifications

ITIL Certification
English
Quality assurance
Bachelor's degree
Data management
Non-voice
Customer support
Business Administration
BA
Banking
Information Technology

Full job description

Associate - Customer Care - Non - Voice

Ready to turn bold ideas into real-world impact?
At Genpact, we don’t just adapt to change, we lead it. AI and digital innovation are transforming the way businesses work, and we’re at the forefront of it. Genpact’s AI Gigafactory, our industry-first accelerator, exemplifies how we scale advanced technology solutions to help global enterprises work smarter, grow faster, and transform at scale. Whether tackling complex challenges through large-scale models or agentic AI, our breakthrough solutions tackle companies’ most complex challenges.

If you thrive in a fast-moving, innovation-driven environment, love building and deploying cutting-edge AI solutions, and want to push the boundaries of what’s possible, this is your moment.

Genpact (NYSE: G) is an agentic and advanced technology solutions company. We leverage process intelligence and artificial intelligence to deliver measurable outcomes. With a strong partner ecosystem and decades of client trust, we provide innovative solutions that transform how businesses run. Powered by a team with an active learning mindset and client centricity at its core, we deliver lasting value for the world’s leading enterprises.
Get to know us at genpact.com and on LinkedIn, YouTube, X, and Facebook.

Job Description

Customer Interaction: Handle incoming customer queries via phone, email, chat, or social media. Provide accurate and timely information to customers regarding products, services, or policies. Resolve customer complaints efficiently and escalate issues when necessary. Process Adherence: Follow standard operating procedures (SOPs) and company guidelines to ensure consistent service delivery. Maintain documentation and update customer records accurately in the CRM or relevant databases. Issue Resolution: Analyze customer problems and provide appropriate solutions or alternatives. Coordinate with other departments like technical support, billing, or logistics for issue resolution. Quality Assurance: Ensure high-quality customer interactions by adhering to quality standards. Participate in training sessions and continuously improve knowledge of products and processes. Data Management: Accurately enter and maintain customer data. Prepare reports on customer feedback, issues, and service efficiency. Customer Retention: Identify opportunities to upsell or cross-sell products or services. Foster positive relationships with customers to enhance customer loyalty. Feedback and Improvement: Gather customer feedback and relay it to relevant teams for product or process improvement. Suggest improvements in customer service processes based on customer interactions.

Qualifications

Bachelors - Business Administration, Bachelors - Communication, Bachelors - Hospitality Management, Bachelors - Information Technology, Bachelors - Marketing

Certifications

Certified Customer Service Representative (CCSR) - TransmanTransman, Certified Data Processor (CDP) - LinkedIn LearningLinkedIn Learning, ITIL Foundation - AxelosAxelos, Professional Customer Service - SMG/KRC Poland Human ResourcesSMG/KRC Poland Human Resources, Supply Chain Design Certification - LinkedIn LearningLinkedIn Learning

Required Skills

Account Maintenance, Banking Capital Markets, Claims Resolution, Customer Care, Customer Experience (CX), Customer Journey Mapping, Online Customer Support

Language

English (Required)

Language Proficiency -

Upper Intermediate - B2

Additional Job Location -

Job Type

Regular

Master Skill List -

Customer Care - Non - Voice

Remote Type -

Office

Work Shift -

Any (India)

Why join Genpact?

Lead AI-powered transformation – Drive innovation and solve real-world business challenges that matter
Make an impact – Help global enterprises solve business challenges that matter
Accelerate your career – Gain hands-on experience, mentorship, and world-class learning opportunities to stay ahead
Work with the best – Join 140,000+ bold thinkers and problem-solvers who push boundaries every day
Thrive in a values-driven culture – Our courage, curiosity, and incisiveness - built on a foundation of integrity and inclusion - allow your ideas to fuel progress

Come join the 140,000+ coders, tech shapers, and growth makers at Genpact and take your career in the only direction that matters: Up.
Let’s build tomorrow together.

Genpact is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, religion or belief, sex, age, national origin, citizenship status, marital status, military/veteran status, genetic information, sexual orientation, gender identity, physical or mental disability or any other characteristic protected by applicable laws. Genpact is committed to creating a dynamic work environment that values respect and integrity, customer focus, and innovation.
Furthermore, please do note that Genpact does not charge fees to process job applications and applicants are not required to pay to participate in our hiring process in any other way. Examples of such scams include purchasing a 'starter kit,' paying to apply, or purchasing equipment or training.

Quick apply

Refine Your Search

genpact customer support jobs in up

Associate - Customer Care - Non - Voice 5A

Analyst - Business Data Services 5B

Analyst - Business Data Services 5A

Associate - Insurance - Life 5A

Front Line Manager - HRO - Recruitment Operations 4C

Specialist - Insurance - P&C Claims 4A

Specialist - SCM - Planning & After Sales 4B

Lead Business Analyst 4D

Lead Associate - Controllership - O2C 4A

Sr. Specialist - SCM - Planning & After Sales 4C

Sr. Analyst - Business Data Services 4B

Sr. Associate - Customer Care - Collections 5B

Sr. Business Analyst 4C

Business Analyst - Enterprise Programs 4B

Manager - People Advisory, Senior Consultant

Sr. Associate - Workforce Management 5B

Manager - Financial Planning & Analysis (Budgeting & Forecasting)

Front Line Manager - HRO - Employee Lifecycle Management 4A

Sr. Associate - Procurement Operations 5B

Associate - Healthcare - Payors 5A

I want to receive the latest job alerts for genpact customer support in up

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected