Uttar Pradesh Service desk engineer Jobs – 38 Open Jobs Today

Technical Support Engineer
Wrisk —Noida, Uttar Pradesh
- Full-time
- Hybrid work
- Software troubleshooting
- Databases
- SQL
Quick apply
Service Desk Engineer- AI First
3Clogic —Noida, Uttar Pradesh
- Full-time
- Remote
- English
- Master's degree
- SQL
Lead Assistant Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
Project Engineering Management, Staff Engineer
Synopsys —Noida, Uttar Pradesh
- Doctoral degree
- Master's degree
- Project management
- Health insurance
Oracle Support Engineer-Service Support
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Oracle
- Master's degree
- Analysis skills
Track Lead - Configuration Management
HCLTech —Noida, Uttar Pradesh
- Leadership
- Communication skills
4d
Senior Engineer - Water Resources.
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Doctoral degree
- Engineering
SME - Desk Side Services, AMT Asset Management Software
HCLTech —Lucknow, Uttar Pradesh
- Analysis skills
- Communication skills
4d
IT Support Engineer - L1
Apna —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Inventory management
- Windows
Quick apply
SeniorAdministrator - Knowledge Mgmt
HCLTech —Lucknow, Uttar Pradesh
- Continuous improvement
Manager - IT Technical Support
EXL Service —Noida, Uttar Pradesh
- Full-time
- Computer Science
- Analysis skills
- Bachelor's degree
NOC Monitoring Engineer-Infrastructure Management
Sopra Steria —Noida, Uttar Pradesh
- Full-time
- Microsoft Powerpoint
- Azure
- Customer service
13d
SeniorAdministrator - Problem Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
- Analysis skills
- Continuous improvement
4d
Warranty Implementation Operators
ALSTOM —Saharanpur, Uttar Pradesh
- Microsoft Powerpoint
- Microsoft Word
- Microsoft Excel
Administrator - Problem Management, ServiceNow
HCLTech —Gautam Budh Nagar, Uttar Pradesh
- Analysis skills
4d
SeniorAdministrator - Incident Management, ServiceNow
HCLTech —Noida, Uttar Pradesh
4d
Senior Engineer - Geotechnical
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Master's degree
- Project management
System Engineer- RMM
ProVal Technologies —Noida, Uttar Pradesh
- Full-time
- Software troubleshooting
- Bachelor's degree
- Scripting
Quick apply
Engineer, Geotechnical
WSP —Noida, Uttar Pradesh
- Hybrid work
- Civil engineering
- Master's degree
- Project management
Desktop Support Engineer - L1
Sysnet Global Technologies Pvt.Ltd —Noida, Uttar Pradesh
- Microsoft Outlook
- Writing skills
- Microsoft Office
Quick apply

I want to receive the latest job alerts for service desk engineer in uttar pradesh

By signing in to your account, you agree to SimplyHired's Terms of Service and consent to our Cookie and Privacy Policy.

Explore jobs in more locations

service desk engineer jobs near uttar pradesh

Geotechnical Engineer jobs in Noida, Uttar Pradesh

System Engineer jobs in Noida, Uttar Pradesh

Technical Support Manager jobs in Noida, Uttar Pradesh

Technical Support Engineer jobs in Noida, Uttar Pradesh

Incident Manager jobs in Noida, Uttar Pradesh

Mining Engineer jobs in Bengaluru, Karnataka

IT Support jobs in Noida, Uttar Pradesh

Project Manager jobs in Noida, Uttar Pradesh

Oracle Developer jobs in Noida, Uttar Pradesh

Geotechnical Engineer jobs in Chennai, Tamil Nadu

Geotechnical Engineer jobs in Andheri, Mumbai, Maharashtra

Ai Engineer jobs in Ahmedabad, Gujarat

Geotechnical Engineer jobs in Ghansoli, Navi Mumbai, Maharashtra

Cloud Engineer jobs in Chennai, Tamil Nadu

Geotechnical Engineer jobs in Orissa

Software Engineer jobs in Visakhapatnam, Andhra Pradesh

Travel Desk jobs in Chennai, Tamil Nadu

Junior Data Engineer jobs in Bengaluru, Karnataka

Desktop Support Engineer jobs in Navi Mumbai, Maharashtra

Service Desk Engineer jobs in Sholinganallur, Chennai, Tamil Nadu

Technical Support Engineer

Wrisk
Noida, Uttar Pradesh

Quick apply

Job details

Full-time

Qualifications

Jira
Kotlin
Software troubleshooting
Git
Technical support
Bash (Unix shell)
Databases
SQL
AWS
Zendesk
JavaScript
Terraform
REST
Scripting
APIs
Customer support
Linux
Communication skills
Python

Full job description

Wrisk is reinventing insurance for today’s digital consumer and helping an outdated industry become relevant again in the process. In the same way that fintech companies have disrupted the traditional banking sector, reimagining financial platforms for a new generation, Wrisk’s founders share a vision for how insurance ought to be: simple, transparent and personal. Bringing together two disparate industries (technology and insurance), they have created an insurance experience like no other, centred squarely around the customer.

The result is Wrisk: flexible insurance that adapts to fit your life. Our mobile-first, frictionless platform lets people interact with their insurance provider with the same ease, speed and transparency they’re already used to having with providers in other sectors. Customers can pay monthly, instantly make changes to their cover and bring all their disclosure, payment and claim information together in a single place.

Now, with some big brand partners, we are bringing our unique customer experience and platform to market to change how insurance is bought, sold and managed.

What we are looking for…

We are seeking a diligent Technical Support Engineer to join our growing team. Your primary responsibility will be to triage, investigate, and respond to issues and queries raised by our internal staff, utilising technical skills to take an investigation from first-line to third-line response and implementing interventions to prevent recurrence.

The ideal candidate has experience in customer support, a strong technical background, and a passion for problem-solving. The ability to use tooling to investigate issues through databases, codebases, and logic systems is critical. You should be comfortable working in a fast-paced environment, managing multiple requests simultaneously, prioritising aggressively, and providing timely and accurate support to ensure a seamless customer experience.

What you'll do...

Service Desk Management: Monitor and manage the Service Desk ticketing system, ensuring all incoming requests are logged, categorised, and prioritised appropriately.
First-Level Support: Provide initial support to resolve technical issues, including troubleshooting and guiding users through solutions.
Investigation: Build knowledge of the system, codebase, and database to investigate issues - turning problems into change requests for the Engineering Team.
Updates: Where appropriate, modifying system components (JavaScript / Kotlin) to patch issues, tweak systems, and propose improvements.
Response Coordination: Work closely with senior engineers, analysts, and other cross-functional teams to ensure that all issues are resolved effectively and efficiently.
Reporting: Ensuring root causes analysis, impact analysis, action plans, risk mitigations, and communication plans are fully documented for the compliance team to report to the regulators.
Documentation: Document solutions and workarounds for common issues, contributing to a knowledge base for both users and support staff.
Continuous Improvement: Identify recurring issues and suggest improvements to reduce the number of support requests and enhance the overall user experience.

Requirements

Minimum of 2 years of experience (professional or personal) in a technical support role, with a focus on investigating customer facing issues. A strong desire to learn, develop, and own processes and systems.
Technical proficiency in troubleshooting software and database issues, with the ability to quickly diagnose and resolve problems, reading code and understanding logic flow.
Excellent communication skills, with the ability to explain technical concepts clearly and concisely to non-technical users.
Experience working in a fast-paced environment, managing multiple tasks simultaneously, and prioritising effectively under pressure.
Ability to work independently, as well as collaboratively with senior engineers and other teams to resolve complex issues.
Familiarity with support tools and techniques such as Git, Service Desk, AWS, REST APIs, Python, Linux, Terraform.

Skills Required

SQL: Strong knowledge of SQL for querying databases to retrieve and analyse data as part of troubleshooting and resolving support requests.
Service Desk Tools: Experience with Service Desk ticketing systems, such as JIRA Service Desk, Zendesk, Freshdesk, or similar platforms, for managing support requests and triaging issues.
Programming & Coding: Experience working with programming languages, such as Kotlin, JavaScript, and Python. Working through logic flows and identifying edge cases.
Scripting & Automation: Basic scripting skills (e.g., Python, Bash) to automate routine tasks and streamline support processes, along with proficiency in using API client tooling from scripts or tools like Postman.
Remote Support Tools: Proficient in using remote support tools and techniques to assist users in diagnosing and resolving issues.
Technical Documentation: Skilled in creating clear and concise technical documentation, including user guides, FAQs, and troubleshooting procedures.

Quick apply

Refine Your Search

service desk engineer jobs in uttar pradesh

Technical Support Engineer

Service Desk Engineer- AI First

Lead Assistant Manager - IT Technical Support

Project Engineering Management, Staff Engineer

Oracle Support Engineer-Service Support

Track Lead - Configuration Management

Senior Engineer - Water Resources.

SME - Desk Side Services, AMT Asset Management Software

IT Support Engineer - L1

SeniorAdministrator - Knowledge Mgmt

Manager - IT Technical Support

NOC Monitoring Engineer-Infrastructure Management

SeniorAdministrator - Problem Management, ServiceNow

Warranty Implementation Operators

Administrator - Problem Management, ServiceNow

SeniorAdministrator - Incident Management, ServiceNow

Senior Engineer - Geotechnical

System Engineer- RMM

Engineer, Geotechnical

Desktop Support Engineer - L1

I want to receive the latest job alerts for service desk engineer in uttar pradesh

Explore jobs in more locations

Jobseeker tools

Employer Tools

Browse

Stay Connected