Varthur Bengaluru Karnataka Front desk agent Jobs – 21 Open Jobs Today

Overnight Shift Hotel Receptionist
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- Paid sick time
Quick apply
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Accenture —Bengaluru, Karnataka
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Overnight Shift Hotel Receptionist

SEASONS SUITES
Koramangala, Bengaluru, Karnataka

Quick apply

Job details

Permanent | Full-time
₹15,000 - ₹22,000 a month

Benefits

Paid time off
Paid sick time

Qualifications

Microsoft Word
Hospitality
Microsoft Excel
Microsoft Outlook
English
Microsoft Office
IDS
Organisational skills
Front desk
Channel management
Communication skills

Full job description

The Front Desk Night Shift team member is responsible for overseeing overnight operations at the hotel, ensuring smooth check-in/check-out for late arrivals and early departures, handling guest inquiries, and maintaining security and safety of the premises. This role requires attention to detail, excellent communication skills, and the ability to manage guest requests or emergencies during night hours.

Key Responsibilities:

Manage and process all guest reservations via phone, email, online portals, and walk-ins using hotel reservation software.
Enter and update bookings accurately in the Property Management System (PMS) or reservation software.
Monitor room availability and ensure maximum occupancy by optimizing inventory and pricing (if applicable).
Coordinate with the front office, housekeeping, and sales teams to ensure smooth guest check-ins and check-outs.
Maintain accurate records of daily bookings, cancellations, modifications, and no-shows.
Prepare reservation reports and analyze trends to support management decisions.
Handle guest inquiries, complaints, and special requests with professionalism and efficiency.
Train and supervise junior reservation staff (if applicable).
Ensure all guest information is maintained securely and confidentially.
Collaborate with online travel agents (OTAs) and update availability as needed.

Requirements:

Proven experience as a Reservation Manager or similar role in the hospitality industry.
Proficiency in hotel reservation software / PMS (e.g., Opera, Cloudbeds, IDS, eZee, etc.).
Strong communication and organizational skills.
Ability to work in a fast-paced environment with attention to detail.
Customer service mindset with problem-solving abilities.
Basic knowledge of MS Office (Word, Excel, Outlook).

Preferred Qualifications

Experience with channel management and OTA integrations.

Pay: ₹15,000.00 - ₹22,000.00 per month

Benefits:

Paid sick time
Paid time off

Experience:

Front desk: 1 year (Preferred)

Language:

English (Required)

Shift availability:

Overnight Shift (Required)
Night Shift (Required)

Work Location: In person

Quick apply

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