Wadgaon Budruk Pune Maharashtra Customer protection team associates Jobs – 42 Open Jobs Today

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Customer Service Associate III/Analyst II ( Voice Process)

Allstate -
Pune, Maharashtra

Apply Now

Job details

Qualifications

Microsoft Powerpoint
Microsoft Excel
Customer service
Inbound voice
Process improvement
Analysis skills
Supervising experience
Bachelor's degree

Full job description

At Allstate, great things happen when our people work together to protect families and their belongings from life’s uncertainties. And for more than 90 years, our innovative drive has kept us a step ahead of our customers’ evolving needs. From advocating for seat belts, air bags and graduated driving laws, to being an industry leader in pricing sophistication, telematics, and, more recently, device and identity protection.

Job Description

Job Responsibilities :

Take inbound calls from policyholders and other stakeholders
Assist customers with inquiries and provide clear information on the claims process and next steps
Resolve customer issues and complaints efficiently and professionally
Prepare and manage necessary documentation and reports
Provide support in identifying issues and potential solutions on all aspects of the claims business
Support with Process Improvement Ideas

Primary Skills :

Knowledge and experience of Claims processes is preferred
Good Auto Workflow domain knowledge would be preferred
Critical Thinking and Analytical Skills
Effective Communication – Verbal and Written
Commitment to providing high-quality service and maintaining customer satisfaction
Ability to show compassion and understanding towards customers who may be distressed
Knowledge of US culture
Attention to detail
Intermediate knowledge of Excel and PowerPoint

Education

Bachelors Degree (Preferred)

Experience

1-4 years experience (Preferred)

Supervisory Responsibilities

This job does not have supervisory duties.

Education & Experience (in lieu)

In lieu of the above education requirements, an equivalent combination of education and experience may be considered.

Primary Skills

Customer Experience Management, Customer Service, Inbound Calls, Performance Management (PM), Relationship Building, Stakeholder Relationship Management, Voice Processing, Voice Support

Shift Time

Shift C (India)

Recruiter Info

Kkhushi Jaiin

[email protected]

About Allstate

Joining our team isn’t just a job — it’s an opportunity. One that takes your skills and pushes them to the next level. One that encourages you to challenge the status quo. One where you can shape the future of protection while supporting causes that mean the most to you. Joining our team means being part of something bigger – a winning team making a meaningful impact.

The Allstate Corporation is one of the largest publicly held insurance providers in the United States. Ranked No. 84 in the 2023 Fortune 500 list of the largest United States corporations by total revenue, The Allstate Corporation owns and operates 18 companies in the United States, Canada, Northern Ireland, and India. Allstate India Private Limited, also known as Allstate India, is a subsidiary of The Allstate Corporation. The India talent center was set up in 2012 and operates under the corporation's Good Hands promise. As it innovates operations and technology, Allstate India has evolved beyond its technology functions to be the critical strategic business services arm of the corporation. With offices in Bengaluru and Pune, the company offers expertise to the parent organization’s business areas including technology and innovation, accounting and imaging services, policy administration, transformation solution design and support services, transformation of property liability service design, global operations and integration, and training and transition.

Learn more about Allstate India here.

Apply Now

Refine Your Search

customer protection team associates jobs in wadgaon budruk pune maharashtra

Customer Service Associate III/Analyst II ( Voice Process)

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