AI SOLUTIONS DELIVERY MANAGER – AGENTIC AI
Experience: 5+ Years | Location: Navi Mumbai | Industry: BPO / AI / Automation
Reports To: CTO
ROLE
We are looking for an AI Solutions Delivery Manager who can understand client business processes, identify opportunities for Agentic AI/GenAI, and lead solutions from discovery through deployment.
The role will be the key link between Client → Business Operations → AI/Technology Teams.
KEY RESPONSIBILITIES
- Lead client discovery, process assessment and As-Is/To-Be process mapping.
- Identify and define opportunities for Agentic AI, GenAI and intelligent automation.
- Translate business requirements into AI solution requirements, workflows and implementation plans.
- Work with AI engineers, developers, architects and integration teams to deliver solutions.
- Manage end-to-end delivery — design, development, integration, UAT, deployment and stabilization.
- Coordinate integrations with CRM, telephony/CCaaS, APIs, databases and workflow platforms.
- Own project timelines, risks, dependencies, deliverables and client communication.
- Track business outcomes such as automation, productivity, AHT/TAT, quality and cost savings.
- Drive continuous improvement and identify additional AI opportunities within client operations.
MUST-HAVE
- 5+ years in AI/automation, technology consulting, digital transformation, solution delivery or project management.
- Strong client-facing consulting and process-mapping experience.
- Practical understanding of GenAI, Agentic AI, LLMs and AI workflows.
- Ability to convert business requirements into practical technology solutions.
- Experience working with cross-functional AI/technology teams.
- Good understanding of APIs, system integration and enterprise applications.
- Excellent communication, presentation and stakeholder-management skills.
PREFERRED
- BPO / Contact Center / Healthcare / RCM / BFSI experience.
- Experience implementing AI solutions for voice, chat, email or back-office processes.
- Knowledge of RAG, prompt engineering, AI orchestration and conversational AI.
- Experience with US/international clients.
Someone who can:
Understand the Process → Identify AI Opportunity → Solution → Deliver → Measure ROI
EDUCATION
Bachelor's degree in Engineering, IT, Computer Science, Business or related field. MBA / AI qualification is an advantage.
If interested revert with updated CV
Regards
Pay: ₹1,000,000.00 - ₹1,500,000.00 per year
Benefits:
Work Location: In person
