Front Office Executive (Experienced)
Location: Kumily, Kerala
Job Type: Full-time
Job Summary
We are seeking an experienced and customer-oriented Front Office Executive to join our hotel team. The ideal candidate will be responsible for delivering exceptional guest service, managing front desk operations, and ensuring a smooth check-in and check-out experience. The candidate should have excellent communication skills, a professional appearance, and previous experience in hotel front office operations.
Key Responsibilities
* Welcome guests and provide a warm, professional first impression.
* Handle guest check-in and check-out efficiently.
* Manage room reservations, cancellations, and modifications.
* Answer phone calls, emails, and guest enquiries promptly.
* Process payments and maintain accurate guest records.
* Coordinate with housekeeping, maintenance, and other departments to ensure guest satisfaction.
* Address guest requests and resolve complaints professionally.
* Maintain the reception area and ensure high standards of presentation.
* Prepare daily reports and maintain front office records.
* Follow hotel policies, SOPs, and guest service standards.
Requirements
* Minimum 3 years of experience in a hotel front office.
* Graduate or Diploma in Hotel Management is preferred.
* Excellent communication skills in English; knowledge of Malayalam and Hindi is an advantage.
* Experience with hotel PMS software is preferred.
* Strong customer service, organisational, and problem-solving skills.
* Ability to work rotating shifts, weekends, and public holidays.
* Professional grooming and positive attitude.
Benefits
* Salary: ₹18,000– ₹25,000 per month (based on experience)
* Duty meals provided
* Staff accommodation
* Provident Fund (PF) and statutory benefits
* Paid leave
* Uniform provided
* Training and career development opportunities
Schedule
* Full-time
* Rotational shifts
* Weekend and holiday availability required
Pay: From ₹18,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Paid time off
- Provident Fund
Work Location: In person
