Imagine yourself…
It’s all possible with a role at Videojet, a Veralto company. You have likely purchased or used a product touched by Videojet Technologies this week—after all, Videojet is a world leader in the product identification market, providing in-line printing, coding and marking products, consumables, and software solutions. Videojet’s technologies play a critical role in ensuring the safety and authenticity of products sold across the globe in the food, beverage, pharmaceutical, and industrial marketplaces.
As part of the Videojet team and the broader Veralto network, you’ll work with products that make an everyday impact on the world around you—and along the way, you’ll have opportunities to make your mark on our business and your career with ongoing opportunities to deepen your skillset and pursue your ambitions.
Learn about our leading portfolio of innovative products here!
We offer:
Flexible working hours
Professional onboarding and training options
Powerful team looking forward to working with you
Career coaching and development opportunities
Comprehensive Leave policy
Comprehensive Medical + Insurance coverage
About the Role
JOB Title: Manager Business Analytics - Supplies, Parts & Service
Location: Mumbai, India
The Opportunity
We're seeking a Sr Manager - MIS & VES to lead business intelligence, performance governance, and continuous improvement for Videojet India's Service & IB organisation. In this role, you'll build real-time analytics capabilities that give leadership on-demand visibility into demand, service, and revenue performance -while championing the Veralto Enterprise System (VES) to drive a culture of continuous improvement across a large, distributed after-sales organization. This is a high-impact opportunity to sit at the intersection of data, strategy, and operations, with direct influence on how Videojet India's Service business makes decisions and delivers results. You'll work closely with Service leadership, Sales, Finance, and Operations teams to align KPIs, reporting standards, and commercial strategies. Success in this role means delivering a fully automated MIS ecosystem and measurable improvements in performance governance with dashboards and analytics that leaders rely on every day to run the business.
What You'll Do
In this role, you will:
Lead the MIS function for the Service & Installed Base organization, delivering accurate, timely business analytics that enable data-driven decision-making at every level of the organization.
Build and maintain real-time control tower dashboards in Salesforce (SFDC) for demand, service, and revenue visibility, providing leadership with instant access to the metrics that drive performance.
Drive daily management rhythms — including bowlers, KPI tracking, and kicker program reporting — to sustain accountability and operational discipline across the service organization.
Champion VES (Veralto Enterprise System) across the Service organization, embedding continuous improvement tools, problem-solving methodologies, and a kaizen mindset into daily operations and team behaviors.
Collaborate as a core member of the commercial think tank to shape demand, pricing, and service strategies that support Videojet India's growth and profitability objectives.
Improve MIS productivity through automation and digitization initiatives that reduce manual reporting burden, accelerate insight delivery, and elevate the quality of analytics outputs.
Establish and enhance performance governance frameworks across the large after-sales and service organization, ensuring consistent execution, transparency, and accountability at all levels.
Analyze service and installed base data to identify trends, opportunities, and risks — translating complex datasets into clear, actionable recommendations for senior leadership.
Partner cross-functionally with Sales, Finance, Customer Service, and Operations to align on reporting standards, KPI definitions, and business priorities.
Own the design and continuous improvement of MIS tools, processes, and workflows to support a large, distributed field service team operating across India.
What We're Looking For
Minimum Qualifications
These are the must-have requirements for the role:
Experience of 5-7 years in MIS, business analytics, or service operations within a technology-driven or industrial organization
Bachelor's degree in Engineering; Master's degree in Business Administration, Engineering, or a related field required
Proven track record of building dashboards, reports, and analytics platforms that directly drive business decisions and operational outcomes
Experience with Salesforce (SFDC), including dashboard design, pipeline reporting, and CRM data management
Demonstrated ability to lead cross-functional performance governance processes, including KPI design, daily management cadences, and bowler chart development
Analytical mindset with demonstrated ability to translate complex, large-volume data into clear, actionable insights for senior stakeholders
Collaborative communicator with demonstrated ability to influence across functions and organizational levels without direct authority
Preferred Qualifications
These are nice-to-have skills that will set candidates apart:
Experience as a lean/continuous improvement champion within a service or commercial environment
Familiarity with automation and digitization tools such as Power BI, Python, or RPA platforms
Background in after-sales or field service operations within industrial, printing, packaging, or manufacturing industries
Experience with installed base management and service revenue analytics
Exposure to pricing strategy, demand planning, or commercial analytics in an after-sales or service context
Advanced proficiency in Excel and data visualization tools for executive-level reporting
About Veralto
Videojet is proud to be part of the Product Quality & Innovation segment of Veralto (NYSE: VLTO), a $5B global leader dedicated to ensuring access to clean water, safe food and medicine, and trusted essential goods. When you join Veralto's vibrant global network of 17,000 associates, you join a unique culture and work environment where purpose meets possibility: where the work you do has an everyday impact on the resources and essentials we all rely on, and where you'll have valuable opportunities to deepen your skillset, pursue your ambitions, and grow your career. Together, we're Safeguarding the World's Most Vital Resources™—and building rewarding careers along the way.
At Veralto, we value diversity and the existence of similarities and differences, both visible and not, found in our workforce, workplace and throughout the markets we serve. Our associates, customers and shareholders contribute unique and different perspectives as a result of these diverse attributes.
Unsolicited Assistance
We do not accept unsolicited assistance from any headhunters or recruitment firms for any of our job openings. All resumes or profiles submitted by search firms to any employee at any of the Veralto companies, in any form without a valid, signed search agreement in place for the specific position, approved by Talent Acquisition, will be deemed the sole property of Veralto and its companies. No fee will be paid in the event the candidate is hired by Veralto and its companies because of the unsolicited referral.
