We are seeking an experienced and proactive ITSM Japanese Bilingual Process Lead to support a new RFP-driven engagement. The ideal candidate will manage core IT Service Management processes including Microsoft Identity Manager (MIM), Major Incident Management, Problem Management, Change Management, and Service Level Management (SLM).
This role demands strong process leadership, stakeholder engagement, bilingual capability (English + Japanese), and the ability to drive continuous service improvement while ensuring alignment with ITIL standards.
