Job Title: Team Lead – Telemarketing
Employment Type: Full-Time
Shift Time: 3:30 AM to 1:00 PM
Position Summary
We are seeking an experienced and results-driven Team Lead – Telemarketing to manage, coach, and motivate a team of telemarketers. The ideal candidate will be responsible for driving lead generation, improving conversion rates, ensuring high-quality customer interactions, and achieving team performance targets.
Key Responsibilities
Team Management
- Lead, supervise, and motivate a team of telemarketing executives.
- Conduct regular team huddles, coaching sessions, and performance reviews.
- Monitor attendance, productivity, and adherence to schedules.
- Foster a positive and high-performance team culture.
Performance & Sales Management
- Ensure achievement of daily, weekly, and monthly lead generation or sales targets.
- Track team KPIs and provide actionable feedback to improve performance.
- Analyze conversion metrics and identify opportunities for improvement.
- Develop and implement strategies to increase productivity and conversion rates.
Quality & Process Excellence
- Monitor call quality and ensure compliance with company standards.
- Conduct call audits and provide coaching based on observations.
- Ensure accurate CRM updates and proper documentation of customer interactions.
- Identify process gaps and recommend improvements.
Training & Development
- Onboard and train new telemarketing executives.
- Conduct refresher training sessions on communication skills, objection handling, and product knowledge.
- Mentor team members to improve performance and career growth.
Reporting & Stakeholder Management
- Prepare and share daily, weekly, and monthly performance reports.
- Collaborate with Operations, Sales, and Marketing teams to improve lead quality and campaign effectiveness.
- Escalate operational issues and recommend solutions proactively.
Required Qualifications
- Bachelor's degree in Business, Marketing, Communications, or a related field.
- 3–5 years of experience in Telemarketing, Inside Sales, Customer Service, or Call Center Operations.
- Minimum 1–2 years of experience in a Team Lead or supervisory role.
- Strong leadership, coaching, and people management skills.
- Excellent verbal communication and interpersonal skills.
- Experience using CRM systems and reporting tools.
- Strong analytical and problem-solving abilities.
Key Skills
- Team Leadership
- Telemarketing & Sales Techniques
- Coaching & Performance Management
- Objection Handling
- CRM Management
- Reporting & Analytics
- Customer Engagement
- Process Improvement
Key Performance Indicators (KPIs)
- Team Conversion Rate
- Leads Generated
- Revenue/Sales Contribution
- Call Quality Scores
- Productivity Metrics (Calls, Talk Time, Follow-Ups)
- CRM Compliance
- Attendance & Team Engagement
- Customer Satisfaction Scores
Preferred Experience
- Experience in Education, Training, EdTech, Healthcare, Financial Services, or BPO environments.
- Exposure to inbound and outbound telemarketing campaigns.
- Worked with Australian Clients
- Proven track record of consistently achieving team targets.
Job Types: Full-time, Part-time
Pay: ₹750,000.00 - ₹900,000.00 per year
Benefits:
Experience:
- Team Handling: 3 years (Required)
- Cold calling: 4 years (Required)
- International sales: 4 years (Required)
Work Location: In person
