JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
What this job involves:
This position reports to the Program Manager and works closely with internal vendors and key stakeholders to facilitate and support client events taking place in key buildings within client with booking of specialty spaces. You will review, update, schedule, and approve event requests received from client event planners while regularly interfacing with high-level stakeholders and key customers. This role contributes to JLL's business objectives by providing initial response and support related to client event inquiries, demonstrating refined business writing style, delivering superior customer service through clear correspondence, and maintaining strong communication channels between onsite and remote event teams that ensure operational alignment and successful event execution.
What your day-to-day will look like:
Review, update, schedule, and approve event requests received from client event planners while regularly interfacing with high-level stakeholders
Provide initial response and support related to client event inquiries while demonstrating refined business writing style and superior customer service
Support customers in finding alternate space if desired specialty space is unavailable while scheduling and maintaining calendar appointments
Assign events to Event Coordinators as appropriate while processing work orders and event related trouble tickets
- Maintain strong communication channels between onsite and remote event teams while communicating closely with both teams
Support and maintain good inter-vendor communications between Facilities, Catering, AV, Reception, Janitorial, and Engineering as requested
Create and update documents to track metrics, clarify procedures, provide information, and organize team tasks while addressing customer concerns promptly.
Required Qualifications:
3+ years experience in event coordination or event administrative support
Must be proficient with Microsoft Office including advanced competence with MS Word, MS Excel, and MS Outlook
High level of accuracy and attention to details with positive, professional, customer-service oriented personality
Excellent interpersonal and communication skills with exceptional written and verbal communication abilities
Ability to interact with employees, visitors, and contractors with poise and diplomacy
Capability to apply principles of rational systems and deal with variety of concrete variables in limited standardization situations
Ability to set priorities and meet deadlines with attentiveness to multi-tasking and initiative to assume additional responsibilities.
Preferred Qualifications:
Bachelor's Degree or equivalent 4 years of experience
3+ years experience in facilities management • Microsoft Visio or CAD experience
Ability to work independently with little direction and interpret instructions in written, oral, diagrammatic, or schedule form
Excellent grammar and proofreading abilities with ability to perform basic business math including compute discount, interest, percentages, and profit/loss
Experience creating and updating documents to track metrics and clarify procedures
Background in maintaining professional relationships and resolving conflicts to customer satisfaction while upholding policies.
Location: On-site
At JLL, we are collectively shaping a brighter way — for our clients, ourselves and our fellow employees. We choose to take the more inspiring, innovative, and optimistic path on our journey toward success. What sets JLL apart is our culture of collaboration, locally and across the globe, which allows us to create transformative solutions for the real estate industry. We support each other's wellbeing and champion inclusivity and belonging across teams.
JLL is an Equal Opportunity Employer committed to diversity and inclusion.
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
