Noida, Uttar Pradesh
Job Summary
Job Description – Plan, install and maintain data protection solutions (Commvault Suite) to support hosted systems (Windows/Linux /MW/Oracle/SQL) Installation and configuration of Data Domain system in DC /DR. Develop and maintain daily operation procedures of Commvault Suite Configure, monitor, and maintain backup device security to meet security technical implementation guidelines. Respond to and resolve backup and restore requests and issues. Troubleshoot and resolve backup and restore performance issues. Provide technical and configuration data for planning and reporting. Install and configure the new backup solution (Commvault), Data Domain and bring to production. Perform test backup and recovery for various application types and test all necessary features Add vCenter to new backup solution for auto-discover VMs Identify that Datacenter / Folder / Resource Group that contains Test/Dev VMs Assign appropriate SLA policy and initiate their protection. Ensure those VMS are not backed up elsewhere with previous backup system to avoid creating duplicate copies. Backup Tape Library, Data domain Participating in root cause analysis on incidents to ensure issues around are acted up on in a timely manner. Understanding of ITIL framework of ticketing /Problem ticket/Change process, Emergency change Work on Service Improvement Plan and Innovations.
Key Responsibilities
Troubleshooting complex and business critical issues. Work on team skill enhancement and training need identification. Creating best practice documents, known error records, knowledgebase articles etc. Maintain Agreed SLA’s Provide reports as agreed in SOW. Additional Job Description – Must have minimum 6+ years of hands-on experience working with Commvault and Datadomain/Tape library on windows and Linux environment. Hands on skill & knowledge on Commvault Implement of Deduplication, compression, replication setup IP Network, WAN and LAN free (SAN) based data backup design and configuration (familiarity) Data protection and backup recovery solutions familiarity such as using virtual tape, disk to disk to tape, data replication Unix and/or Windows systems administration experience Configuring, Maintaining NDMP backups for various NAS technologies Configuring, Maintaining and Troubleshooting Database Backups Perform all chargeback estimation, provisioning, and documentation tasks in a timely manner Produce regular reports for management, to assist in cost recovery, capacity planning and consolidation. Planning for Media rotation, Management and Offsite Movement Scheduling of New Backups/ Modifiying existing Jobs Troubleshoot Backup performance Issues(Network and Configuration) Troubleshoot Catalog related issues (Handling Configuration and Inconsistency issues) Troubleshoot of Exceeded Disk Thresholds and inconsistency in Replica in case of Backup to Disk Knowledge of Commvault tool or backup . Must have experience developing, modifying and maintaining shell scripts (bash, Perl, etc.), Must have strong Documentation abilities. Must be able to work collaboratively in a team environment. Must have good communication skills. Backup software Certification Commvault · Training and Documentation: Train and orient staff on the use of hardware and software. Maintain accurate and thorough documentation. · Customer Service: Take ownership of issues from end-to-end to reach a resolution. Provide consistent and excellent customer support to all staff levels. Maintain a positive attitude and high level of professionalism even under stress. · Collaboration and Communication: Collaborate with subject matter experts for complex problem resolution. Communicate effectively with end users, managers, and local technical staff. · Additional Duties: Perform other duties as assigned. Handle challenging rapid-response user support. Balance, prioritize, and organize multiple tasks efficiently. Provide Meeting room Support as when needed. Shift Coverage: Standard Support Model:
Skill Requirements
Weekday coverage during standard business hours. Flexible to work 24x7 Shift Support Model: Rotational shifts (night, weekend, and holiday coverage) as per site/business need. Flexible working during weekend in case any requirement Qualification - B-Tech or any equivalent bachelor’s degree
Other Requirements
NA
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