Key Responsibilities
- Greet guests warmly and provide exceptional customer service.
- Handle guest check-in and check-out efficiently.
- Manage room reservations, cancellations, and modifications.
- Answer phone calls, emails, and guest inquiries promptly.
- Provide information about hotel facilities, services, and local attractions.
- Coordinate with the housekeeping and maintenance teams to ensure room readiness.
- Process payments, maintain accurate billing, and issue invoices.
- Handle guest requests, complaints, and special requirements professionally.
- Maintain daily records, reports, and guest information in the property management system (PMS).
- Ensure the reception area remains clean, organized, and welcoming.
- Follow hotel policies, procedures, and safety standards.
- Assist with administrative tasks and support other departments when required.
Required Qualifications
- Bachelor's degree or diploma in Hospitality, Hotel Management, or a related field (preferred).
- 1–2 years of experience in hotel reception or front office operations (freshers with good communication skills may also apply).
- Proficiency in MS Office and hotel PMS software is an advantage.
- Excellent verbal and written communication skills.
- Strong interpersonal and customer service skills.
- Good organizational and multitasking abilities.
- Professional appearance and positive attitude.
- Willingness to work flexible shifts of 12 hours - 10 hours, including weekends and holidays.
Pay: ₹10,000.00 - ₹14,000.00 per month
Benefits:
- Food provided
- Paid time off
Work Location: In person
