Job Title: Customer Support Executive – EdTechLocation
Work From Office
Salary:
₹25,000 – ₹30,000 per month (Based on experience and performance)
Shift Timings:
Candidates should be comfortable working in either of the following shifts:
- 5:00 AM – 2:00 PM
- 3:00 PM – 12:00 AM
Job Description:
We are looking for a proactive and customer-focused Customer Support Executive with prior experience (EdTech industry preferable) . The ideal candidate should possess excellent communication skills, the ability to resolve customer concerns efficiently, and a passion for delivering exceptional learner experiences.
Key Responsibilities:
- Handle inbound and outbound calls, emails, and chat queries from students, parents, and learners.
- Provide timely assistance regarding courses, schedules, payments, and technical issues.
- Resolve customer complaints and escalate complex issues to the concerned teams when necessary.
- Maintain accurate records of customer interactions in CRM systems.
- Follow up with customers to ensure satisfactory resolution of their concerns.
- Coordinate with academic, sales, and operations teams for seamless support.
- Meet individual and team service quality targets.
Requirements:
- Minimum 1 year of experience in Customer Support (EdTech industry preferable).
- Excellent verbal and written communication skills in English. Additional regional languages are an advantage.
- Familiarity with CRM tools and ticketing systems.
- Strong problem-solving abilities and customer-centric approach.
- Willingness to work from the office and in rotational shifts.
Preferred Skills:
- Experience handling international customers.
- Ability to multitask and work in a fast-paced environment.
- Good interpersonal and team collaboration skills.
Pay: ₹25,000.00 - ₹29,875.53 per month
Benefits:
- Cell phone reimbursement
- Health insurance
- Paid sick time
Work Location: In person
