Roles & Responsibilities – Call Processing Expert (CM & SM)-
Acts as a technical expert across Avaya Aura products and solutions, providing guidance on complex technical issues.
-
Possesses a strong end-to-end understanding of both business and technical requirements.
-
Participates in and understands solution-level architecture and contributes to defining design standards and best practices.
-
Serves as the go-to person for programming issues impacting functionality and performance, with the ability to quickly identify probable root causes based on observed symptoms.
-
Helps ensure that the defined test strategy is followed across the product organization and recommends improvements to enhance product quality.
-
Acts as a subject matter expert (SME) for the assigned Aura product and solution, actively contributing to the definition of new features and technologies.
-
Demonstrates strong knowledge of product strengths and limitations, proposing well-reasoned feature enhancements and guiding the team toward improvements in functionality, performance, and usability.
-
Contributes to defining engineering standards, processes, and tool selection, ensuring adherence and tracking relevant quality metrics.
-
Highly self-motivated and capable of working independently, while also helping define technical direction for the organization and proactively driving new initiatives.
-
Responsible for both new feature/enhancement development and current engineering activities, including troubleshooting and resolving complex customer issues.Roles & Responsibilities – Call Processing Expert (CM & SM)
-
Acts as a technical expert across Avaya Aura products and solutions, providing guidance on complex technical issues.
-
Possesses a strong end-to-end understanding of both business and technical requirements.
-
Participates in and understands solution-level architecture and contributes to defining design standards and best practices.
-
Serves as the go-to person for programming issues impacting functionality and performance, with the ability to quickly identify probable root causes based on observed symptoms.
-
Helps ensure that the defined test strategy is followed across the product organization and recommends improvements to enhance product quality.
-
Acts as a subject matter expert (SME) for the assigned Aura product and solution, actively contributing to the definition of new features and technologies.
-
Demonstrates strong knowledge of product strengths and limitations, proposing well-reasoned feature enhancements and guiding the team toward improvements in functionality, performance, and usability.
-
Contributes to defining engineering standards, processes, and tool selection, ensuring adherence and tracking relevant quality metrics.
-
Highly self-motivated and capable of working independently, while also helping define technical direction for the organization and proactively driving new initiatives.
-
Responsible for both new feature/enhancement development and current engineering activities, including troubleshooting and resolving complex customer issues.
Qualifications
Bachelors/Masters in Computer science
Range of Year Experience-Min Year
12
Range of Year Experience-Max Year
16
