As a Shift Manager, you’ll be the frontline leader ensuring smooth daily operations, team motivation, and exceptional customer experiences. You’ll manage shift schedules, uphold brand standards, and drive performance while fostering a positive, respectful work environment.
Key Responsibilities
- Shift Leadership & Team Management
- Lead and supervise staff during assigned shifts, ensuring optimal staffing and task delegation.
- Conduct pre-shift briefings and post-shift reviews to align team goals and address challenges.
- Support onboarding and training of new team members.
- Operational Excellence
- Monitor food prep, service speed, and hygiene standards to ensure compliance with SOPs.
- Manage inventory levels, stock rotation, and daily reconciliations.
- Troubleshoot equipment issues and escalate maintenance needs.
- Customer Experience
- Ensure prompt, friendly, and accurate service aligned with brand values.
- Handle customer feedback and resolve complaints with professionalism and empathy.
- Compliance & Safety
- Enforce safety, sanitation, and labor law compliance.
- Maintain documentation for audits and internal reviews.
- Reporting & Communication
- Submit shift reports, sales summaries, and incident logs.
- Communicate effectively with Store Manager and cross-functional teams.
Skills & Qualifications
- Minimum 1-2 years’ experience in QSR or hospitality.
- Strong leadership, communication, and conflict-resolution skills.
- Familiarity with POS systems, inventory tools, and basic Excel.
- Ability to multitask in a fast-paced, high-pressure environment.
What We Offer
- Competitive salary with performance incentives
- Structured training and career growth pathways
- Staff meals and other benefits
- A dynamic, people-first culture that values initiative and teamwork
Job Type: Full-time
Pay: ₹20,000.00 - ₹24,500.00 per month
Benefits:
- Commuter assistance
- Food provided
- Paid sick time
- Paid time off
Work Location: In person
