Position: F&B Guest Service Associate
Department: Food & Beverage
Reports To: Restaurant Supervisor / F&B Manager
Role Overview
The F&B Guest Service Associate is responsible for delivering warm, efficient, and professional guest service in the restaurant, café, banquets, or in-room dining area. The role ensures guest satisfaction through prompt service, product knowledge, and maintaining hygiene and service standards
Key Responsibilities
Guest Service & Operations
- Greet guests warmly and escort them to assigned tables
- Present menus, assist guests in menu selection, and provide product recommendations
- Take accurate food & beverage orders and ensure timely service
- Ensure tables are properly set, cleaned, and maintained throughout service
- Address guest queries, complaints, and requests courteously
- Ensure guest satisfaction and promote repeat business
Service Standards & Hygiene
- Follow SOPs for food handling, service, and safety
- Maintain cleanliness of service areas, workstations, and cutlery/glassware
- Ensure compliance with FSSAI and hotel hygiene standards
Coordination & Support
- Coordinate with kitchen and bar teams for smooth order flow
- Assist in buffet setup, banquet support, and special event operations
- Help with inventory management and requisitions when necessary
Sales & Upselling
- Promote daily specials, combos, and signature dishes
- Suggestive selling to enhance guest experience and revenue
Skills & Competencies
- Excellent communication and interpersonal skills
- Pleasant personality with strong customer service orientation
- Ability to multitask and work in a fast-paced environment
- Basic knowledge of food & beverage service styles
- Team player with a positive attitude
Qualifications
- Diploma/Degree in Hotel Management preferred
- 0–2 years of experience in F&B service (freshers may also apply)
- Basic knowledge of POS systems is an added advantage
Job Types: Full-time, Permanent
Pay: ₹9,832.81 - ₹22,000.00 per month
Benefits:
- Food provided
- Health insurance
- Paid sick time
- Provident Fund
Work Location: In person
