Position: Student Care Manager (SCM)Job Summary:
We are looking for a dedicated and student-focused Student Care Manager (SCM) to ensure a smooth and positive experience for students throughout their academic journey. The ideal candidate will act as a bridge between students and the institution by addressing student concerns, supporting academic coordination, maintaining student engagement, and ensuring overall student satisfaction.
Key Responsibilities:
- Fee collection
- Handle student heir course duration queries, concerns, and follow-ups professionally
- Maintain regular communication with students regarding classes, attendance, exams, and academic updates
- Coordinate with faculty and internal departments to ensure smooth student operations
- Monitor student satisfaction and provide timely resolutions to issues
- Support students in fee reminders, documentation, and administrative processes
- Maintain accurate student records and reports
- Demonstrate a strong willingness to travel across branches as required by operational needs
- Maintain proper, structured, and timely daily/weekly reporting to the management
Required Skills:
- Strong communication and interpersonal skills
- Problem-solving and conflict-handling abilities
- Good organizational and coordination skills
- Ability to manage multiple students and tasks efficiently
- Computer knowledge (MS Excel, Google Workspace, CRM tools, etc.)
- Positive attitude and student-centric approach
- Basic accounting knowledge and experience for handling fee tracking and regional financial records
Qualification & Preferences:
- Bachelor’s Degree or B com
- Prior experience in Fee Collection student relations, customer support, sector is preferred
- Prior accounting experience is prefered
Experience:
- Freshers can apply
- Candidates with relevant experience will be given preference
Pay: ₹16,389.48 - ₹25,000.00 per month
Work Location: In person
