- Experienced in Java and
- NET Production Support handling incident resolution application monitoring root cause analysis and performance issues while ensuring system stability and SLA compliance
- Strong expertise in ITIL aligned Problem and Incident Management including trend analysis permanent fix implementation and continuous service improvement
- Proficient in Infrastructure and Application Monitoring using tools such as Dynatrace Splunk and CA ESP with hands on experience in proactive monitoring alert management log analysis and workload automation
- Skilled in CA ESP Workload Automation for job scheduling batch processing failure handling and dependency management in critical production environments
- Experienced in Big Data Production Support integrated with ITSM processes supporting high volume mission critical systems
- Demonstrated ability in Major Incident Management coordinating cross functional teams ensuring effective communication rapid restoration of services and post incident reviews
- Strong working knowledge of SQL and AWS services with hands on production support experience in the Banking Domain adhering to regulatory security and compliance standards
- Adept at working in 24x7 support environments ensuring high availability reliability and operational excellence
Foundational->Maintenance and Production Support process->Life Sciences Maintenance Process
