We are seeking an experienced **Senior ServiceNow Developer/Administrator** to join our team. In this role, you will be responsible for the design, development, configuration, customization, and ongoing administration of the ServiceNow platform. You will translate business requirements into robust technical solutions, automate processes, integrate with enterprise systems, and ensure the platform delivers maximum value to the organization. This is a hands-on role ideal for someone who thrives on solving complex problems and mentoring others.
Design, develop, and maintain custom applications, modules, and solutions on the ServiceNow platform.
Configure and customize core ITSM processes (Incident, Problem, Change, Request Fulfillment, Knowledge, Asset, CMDB).
Develop and optimize automation using ** Flow Designer**, Business Rules, Script Includes, Client Scripts, UI Policies, and Workflow Studio.
Build and enhance **Service Portal** experiences, including custom widgets, pages, and Record Producers.
Implement and manage integrations using REST/SOAP APIs, Integration Hub, MID Server , and other tools.
Perform advanced scripting with ** JavaScript ** and the ** Glide API ** (GlideRecord, GlideAjax, etc.).
Manage platform administration tasks including user/role management, ACLs, performance tuning, upgrades, and instance hygiene.
Develop and maintain reports, dashboards, and Performance Analytics.
Collaborate with stakeholders to gather requirements, provide estimates, and deliver solutions using Agile methodologies.
Create and manage Update Sets, Scoped Applications, and follow best practices for maintainability and scalability.
Troubleshoot complex issues, perform root cause analysis, and provide production support.
Mentor junior developers/admins and contribute to knowledge sharing within the team.
Stay current with ServiceNow releases, features, and best practices.
