We are AMS. AMS is a global total workforce solutions firm founded in 1996. We enable organizations to thrive in an age of constant change by building, reshaping, and optimizing workforces. We do this through talent acquisition and contingent workforce management, internal mobility and skills development, and talent and technology advisory services. Our solutions are delivered by our 10,000+ experts who live our passionate, bold, and authentic values.
At AMS India, we deliver customized RPO solutions across to global brands in Consumer, Digital & Technology, Engineering & Industrials, Investment, Retail Banking, Insurance, Pharmaceutical & Life Sciences, Professional Services. AMS India has 1,100+ employees and offices in 7 cities in the country. We bring a deep understanding of the local market, and we use that with the best international practices that AMS has to offer to deliver integrated solutions.
The Implementation Manager Level 4 is responsible for leading a team of specialists and overseeing the successful delivery of complex and large-scale implementation projects. This role ensures that all client and internal deployments are executed efficiently, on time, and in alignment with strategic business goals. The Manager provides leadership, direction, and oversight across multiple concurrent projects, while also serving as a key escalation point for clients and internal stakeholders. This role plays a pivotal part in shaping implementation strategy, driving operational excellence, and fostering a high-performance team culture.
Performance Outcomes /Accountabilities
- Delivery of workstream accountabilities to scope, time, and budget
- Successful completion of future operational process design and documentation
- Effective training delivered to operational teams and internal/external stakeholders
- Management of inputs from SME’s required to achieve workstream outcomes
- Contribution to the development of the function through delivery of I&T Continuous Improvement Initiatives
- Client/stakeholder satisfaction (gathered via feedback)
Key Responsibilities
- Leads discovery and design process with key stakeholders, in line with contractual obligations
- Presents and validates future state process design with internal/external stakeholders
- Identifies and documents client change impacts
- Obtains client approval for future state process
- Produces clear and concise process documentation
- Drives training strategy (for project), including approach, and delivery
- Collaborates with project workstream leads across AMS and external clients
- Contributes to weekly project update presentations and calls
- Identifies and communicates risks and issues to the Project Manager in a timely manner, making suggestions for mitigation
- Contributes to lessons learned exercise, document and share output for ongoing development
- Leads handover of operational materials to the account
- Supports other workstream activities as required (e.g., WIP, Stabilisation) Critical Knowledge, Skills and Experience
- Working knowledge of the full recruitment lifecycle from experience gained working within Recruitment and/or HR function
- Proven ability of managing stakeholder/client relationships and expectations
- Able to work to tight deadlines, supporting multiple deliverables/activities at any point in time
- Demonstrated capability in obtaining and interpreting complex data
- Experience of preparing and delivering client presentations
- Ability to obtain agreement on key decisions with sign off from stakeholders on process design
- Ability to produce clear and concise documentation
AMS Behaviors:
AMS Behaviors, aligned to our Ways of Working, are a core part of our overall performance. For more detailed information about what good looks like against our AMS Behaviors for your Career Level, please refer to the Behaviors Framework
Presenting to C-Suite
Commercial Awareness
Creating Strategic Alignment and Client Value
Issue Resolution
Monitoring and Control
Process Optimization
Drives Continuous Improvement
Stakeholder Partnering
Training Delivery
Process Design
Project Management
