Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : O9 Solutions
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by actively monitoring and investigating issues across various components of essential business systems. This role requires a proactive approach to identifying problems, analyzing system behavior, and ensuring smooth operation of critical applications. The position demands continuous engagement with system performance and user feedback to maintain reliability and efficiency in a dynamic business environment.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to ensure timely resolution of system issues and minimize business disruption.
- Document and communicate findings and solutions clearly to stakeholders and team members.
- Assist in the development and improvement of support processes and tools to enhance service delivery.
- Provide guidance and support to junior team members to foster knowledge sharing and skill development.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in O9 Solutions.
- Strong analytical and problem-solving abilities to diagnose and resolve complex software issues.
- Experience with monitoring and troubleshooting enterprise-level applications.
- Ability to work effectively in a fast-paced environment with multiple priorities.
- Excellent communication skills to interact with technical teams and business users.
- Familiarity with software lifecycle and support methodologies.
Additional Information:
- The candidate should have minimum 3 years of experience in O9 Solutions.
- This position is based at our Bengaluru office.
- A 15 years full time education is required.
