We are looking for a Customer Support Executive to assist customers using our mobile applications and software products.
The candidate should be comfortable speaking with customers, understanding their problems, guiding them through the application, and coordinating with our technical team when required.
Job Responsibilities
Handle customer queries through phone calls, WhatsApp, chat, and email
Help customers understand how to use our mobile application
Guide users through login, registration, settings, reports, payments, and other app features
Troubleshoot basic application-related issues
Understand the customer's problem before escalating it to the technical team
Create and track support tickets
Follow up with customers until their issue is resolved
Explain new features and application updates to customers
Collect customer feedback and report recurring problems
Maintain proper records of customer complaints and resolutions
Coordinate with developers and the internal support team for technical issues
Required Skills
Good communication skills in Hindi and English
Comfortable communicating with customers over phone and WhatsApp
Basic understanding of Android/iPhone applications
Basic computer knowledge
Ability to learn new software quickly
Good problem-solving ability
Patient and professional while dealing with customers
Basic knowledge of Excel/Google Sheets will be helpful
Preferred Candidate
Experience in customer support, software support, SaaS support, telecalling, or technical support is preferred
Freshers with good communication and computer knowledge can also apply
Candidates with experience supporting business applications, ERP, billing, accounting, CRM, or mobile apps will be preferred
Job Type
Full-time
Work Schedule
Day Shift
Experience
Customer Support: 0–2 years preferred
Education
Graduate / Diploma / equivalent qualification
Language
Hindi – Required
English – Required
Regional language – Advantage
- Candidates should be comfortable learning software features and explaining them to non-technical customers in simple language.
First Month with salary Paid Training Will be at Rajgangpur 770017(odisha)
Pay: From ₹15,000.00 per month
Benefits:
- Cell phone reimbursement
- Commuter assistance
- Internet reimbursement
Work Location: In person
