We are looking for a Telesales Specialist who can effectively handle our inbound enquiries, understand customer requirements, build relationships, and convert qualified leads into orders.
Role Overview
As a Telesales Specialist, you will be the first point of contact for potential customers who enquire about Mira Luxury products through WhatsApp, Instagram, website enquiries, phone calls, and other marketing channels.
Your primary responsibility will be to respond quickly, understand the requirement, qualify the lead, follow up consistently, and drive the enquiry towards a successful sale.
Key Responsibilities
- Respond to all inbound leads promptly through calls and WhatsApp.
- Understand the customer's requirements, preferences, budget, timeline, and project details.
- Explain Mira Luxury's products, materials, customisation options, pricing, and ordering process.
- Share relevant catalogues, product images, specifications, and quotations.
- Qualify leads and identify serious purchase opportunities.
- Follow up systematically with leads who have not yet converted.
- Maintain regular communication with architects, interior designers, homeowners, and other prospective clients.
- Coordinate with the design, production, and sales teams whenever a lead requires technical or customised information.
- Convert qualified enquiries into confirmed orders.
- Maintain accurate lead and follow-up records in the company's CRM or sales tracking system.
- Track the status of every assigned lead and ensure that no genuine enquiry is left unattended.
- Understand common customer objections and handle them professionally.
- Build long-term relationships with potential customers rather than focusing only on one-time sales.
- Collect customer feedback and communicate recurring requirements or objections to the management team.
What We're Looking For
- 1–3 years of experience in telesales, inside sales, luxury retail, interior products, furniture, home décor, or a related industry.
- Excellent spoken and written communication skills.
- Confident and professional telephone manner.
- Strong persuasion, negotiation, and follow-up skills.
- Ability to understand customer requirements and recommend suitable products.
- Comfortable communicating with premium clients, architects, and interior designers.
Pay: ₹8,000.00 - ₹12,000.00 per month
Benefits:
Work Location: Remote
