Hiring | Manager – Customer Experience (CX) | Merlin Brands At Merlin Brands, we're building high-growth D2C brands and are looking for a CX Leader to own and transform the end-to-end customer experience journey through automation, AI, data-driven insights, and operational excellence. We're Looking For:
6+ years of CX experience in D2C, E-commerce, Marketplace, or Quick Commerce
Proven track record of building and scaling CX functions from scratch
Strong expertise in AI-driven support systems, CRM platforms, automation, and process transformation.
Deep understanding of CSAT, NPS, Retention, Service Quality, and Customer Lifecycle Management Data-driven leader with experience managing high-volume customer operations Why Join Merlin Brands? ✨ Opportunity to build scalable, technology-led customer experience systems.
Pay: ₹1,000,000.00 - ₹2,000,000.00 per year
Work Location: In person
