Job Title: IT Service Delivery Coordinator
Experience: 1-2 years (preferably in the IT Service Industry)
Location: Bangalore
Department: Service
Reporting to: Service Manager / Operations Head
Employment Type: Full-time
Job Summary:
We are seeking a highly organized and proactive Service Coordinator to join our team. The ideal candidate will act as the central point of contact for service operations, coordinating between clients, technicians, and internal teams to ensure timely and efficient service delivery. You’ll be responsible for managing schedules, resolving customer issues, and maintaining service records.
Key Responsibilities:
- Coordinate and schedule service appointments, installations, and repairs.
- Assign service tasks to technicians based on priority, location, and skill set.
- Serve as a point of contact for customer inquiries, updates, and issue resolution.
- Monitor service requests and ensure they are completed within SLA timelines.
- Maintain accurate records of service reports, complaints, and resolutions.
- Follow up with customers post-service to ensure satisfaction and gather feedback.
- Work closely with the inventory/logistics team to ensure availability of service tools and parts.
- Assist in preparing service-related documentation and reports.
- Ensure compliance with company policies, safety standards, and quality procedures.
- Support continuous improvement initiatives in service delivery.
Requirements:
- Bachelor’s degree in Business Administration, Operations, or related field.
1-2 years of experience in service coordination, customer support, or a similar role.
- Strong organizational and multitasking abilities.
- Excellent communication and interpersonal skills.
- Familiarity with CRM or service management software is a plus.
- Ability to work under pressure and manage changing priorities.
- Proficient in MS Office (Word, Excel, Outlook).
Preferred Skills:
- Prior experience in facility management, field service coordination, or engineering services.
- Knowledge of logistics, scheduling, or dispatch operations.
- Basic understanding of service contracts and SLAs.
Technical Skills:
· Proficiency in MS Office (Excel, Outlook, Word).
· Hands-on experience with Ticketing Tools (Helpdesk/Service Management).
Pay: ₹25,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Flexible schedule
- Health insurance
- Leave encashment
- Paid sick time
- Provident Fund
Work Location: In person
