Responsibilities:
Key Responsibilities:
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Verify, create, modify, servicing, update the information and the client records for Distribution Partner within defined SLA.
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Review, analyze and process transactions in accordance with business process documents
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Ensuring customer satisfaction and strive to meet service standards by demonstrating accuracy with attention to detail, timely and methodical transaction processing
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Demonstrates ability to work on routine matters with minimum supervision
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Demonstrates continuous learning by updating job knowledge with available resources resulting in positive impact at work
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Ability to be flexible and multitasking by accepting ownership for accomplishing new and different requests assigned by supervisor
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Ability to use own initiative in team environment
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Provide timely response to queries from internal and external stakeholders
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Compliance to PGS policies and Flexibility as per business needs
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Develop strong partnership with peers, mentors, support functions and leaders
Qualifications:
Education: GraduateBachelors degree (any stream)
Skill Set:
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Working knowlege on MS Office tools specifically MS Excel .
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Minimum of 1-2 years� experience in back office. Insurance and Financial Institution experience preferred
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Excellent written and verbal communication skills , Analytical skills, Willingness to work in shifts
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Multitasking and effective decision making . Strong Customer service skills
Other: Good knowledge of Finance Domain and Industry
