Role Title: Client Growth Visits Facilitator Senior Manager (CL6)
Role Summary
Leads the design and facilitation of high-impact client engagements, ensuring visits are structured, outcome-driven, and aligned to client priorities. Partners closely with account teams, business leaders, and subject matter experts to shape discussions that advance relationships, opportunities, and strategic decisions.
Key Responsibilities
Visit Strategy & Facilitation
Lead planning and facilitation of executive client workshops and strategic visit experiences
Design agendas, discussion flows, and engagement formats aligned to client objectives
Tailor visit experiences to account priorities, industry context, and stakeholder expectations
Stakeholder Alignment
Partner with account teams, business leadership, and SMEs to curate relevant content and experiences
Ensure alignment across all participants before, during, and after client engagements
Serve as a trusted advisor to teams on workshop and visit strategy
Experience Excellence
Drive consistency and quality across visit planning and facilitation practices
Embed industry-leading facilitation techniques and engagement methodologies
Continuously enhance visit effectiveness through feedback and lessons learned
Team Leadership
Coach and develop Facilitators and Program Support resources
Establish best practices, playbooks, and standards across the facilitator network
Support capability building and knowledge sharing across locations
Commercial Impact
Ensure visits are linked to clear business outcomes and actionable next steps
Support account teams in capturing opportunities and follow-through actions emerging from visits
Qualifications
Strong experience facilitating executive workshops, client engagements, or transformation programs
Ability to influence senior stakeholders and navigate complex environments
Excellent communication, facilitation, and stakeholder management skills
Experience working across business, technology, and operations teams
Success Metrics
Client satisfaction and visit effectiveness
Executive stakeholder engagement quality
Adoption of facilitation standards and playbooks
Contribution to opportunity development and account growth
Basic Qualifications Professional Skill Requirements
Minimum of 5 years of experience facilitating executive workshops, client engagements, or transformation programs
Minimum of 3 years of experience leading or managing a team
Minimum of 3 years of experience working with senior executive stakeholders
Bachelor s degree or equivalent minimum 12 years of overall work experience Excellent communication written and oral and interpersonal skills
Proven success facilitating and influencing senior stakeholders
Proven ability to work across business, technology, and operations teams
