We are looking for a skilled and dedicated Front Desk Receptionist to join our modern polyclinic in Kuravilangadu, Kottayam. The candidate will handle patient payments, front desk activities, and customer service with professionalism and efficiency. This position offers a stable day-shift schedule with no night duties.
Key Responsibilities:
- Greet and assist patients and visitors in a professional and friendly manner
- Handle cash, card, and insurance-related payments accurately
- Issue receipts, invoices, and maintain daily transaction records
- Register patient information and update records in the system
- Answer phone calls and respond to customer inquiries efficiently
- Schedule and confirm patient appointments
- Coordinate with doctors, nurses, and administrative staff for smooth patient flow
- Resolve patient concerns and provide excellent customer service
- Ensure confidentiality of patient and payment information
- Maintain cleanliness and organization of the reception and cashier area
- Prepare daily cash reports and balance the cash drawer at the end of the shift
- Follow medical centre policies, procedures, and customer service standards
- Assist walk-in patients with directions, forms, and general information
- Monitor waiting areas and support a positive patient experience
- Work efficiently during operations and manage front-desk activities smoothly
- Coordinate directly with the Chartered Accountant regarding financial documents, reports, and accounting-related tasks
Requirements:
- Qualification: Diploma or any Bachelor's Degree.
- Experience: Freshers are welcome to apply. Candidates with prior experience as a cashier, receptionist, customer service staff, or in a medical centre/clinic will have an added advantage.
- Technical Skills: Basic knowledge of MS Office, billing systems, cash handling, and accounting procedures is preferred.
- Soft Skills: Good communication, customer service, organizational, and multitasking skills.
- Availability: Candidates who can join immediately will be given preference.
Q Care Medical Centre
Ground Floor Muthiamma complex III,
St.Mary’s Forane Church Building.
Kuravilangadu, Kottayam,
Kerala-686633
Mobile:+918086667474
- www.qcaremedicalscience.com
Job Types: Full-time, Permanent
Pay: ₹12,000.00 - ₹15,000.00 per month
Work Location: In person
