We are looking for a Service Coordinator / Assistant Service Manager to support daily service operations, coordinate with field engineers, manage customer service requests, and ensure timely resolution of service cases.
Key Responsibilities:
- Coordinate service calls and engineer assignments.
- Follow up on service activities and case closures.
- Manage customer communication and complaint handling.
- Coordinate spare parts, tools, and logistics support.
- Maintain service records, reports, and documentation.
- Support service team operations and performance tracking.
Requirements:
- 0–4 years of experience in service coordination or service operations.
- Basic knowledge of HVAC, chillers, refrigeration, pumps, or compressors.
- Good communication, coordination, and problem-solving skills.
- Proficiency in MS Office, Google Sheets, and CRM tools.
Pay: ₹10,000.00 - ₹20,000.00 per month
Benefits:
- Health insurance
- Paid sick time
- Provident Fund
Education:
Location:
- Kolkata, West Bengal (Required)
Work Location: In person
