Program Manager – BPM Council - Vendor Consultant Role

Job details

Location: Bangalore

Department: BPM Council

Reporting To: Director – BPM Council

Program & Ecosystem Management

Drive and manage strategic BPM Council initiatives, ensuring alignment with Nasscom’s industry priorities and objectives.
Drive end-to-end execution of ecosystem programs, industry engagements, roundtables, webinars, workshops, surveys, and leadership forums.
Collaborate with member organizations, ecosystem partners, consulting firms, and external stakeholders to ensure successful program delivery.
Support initiatives across skilling, industry narrative building, emerging technologies, customer experience, contact centres, and digital transformation.
Conduct market research, industry benchmarking, and ecosystem analysis to support strategic recommendations and council priorities.

Vendor & Stakeholder Management

Coordinate with internal and external stakeholders to ensure timely delivery of milestones, action items, and program outcomes.
Manage stakeholder relationships across member organizations, industry leaders, partners, and senior executives.
Support vendor coordination, and operational alignment for strategic initiatives.

Reporting & Operations

Develop presentations, executive updates, briefing notes, dashboards, reports, and communication collateral.
Track initiative progress, monitor deliverables, and maintain program governance and reporting mechanisms.
Ensure operational efficiency, process adherence, and timely execution across all ongoing initiatives.
Proactively identify challenges, mitigate risks, and drive solution-oriented execution.

Bachelor’s or master’s degree in business management, marketing, economics or any other stream
4-6 years of experience in program management, vendor management, ecosystem engagement, consulting, stakeholder management, research, or related domains.
Strong understanding of the BPM, Contact Center, IT services, or technology ecosystem.
Demonstrated experience in managing strategic programs, cross-functional initiatives, and external partnerships.
Strong stakeholder management and communication skills with the ability to engage with CXO-level leaders and industry stakeholders.
Excellent project management, coordination, and execution capabilities with a strong outcome-oriented mindset.
Hands-on proficiency in Microsoft Office Suite, CRM tools, collaboration platforms, and reporting dashboards.

Good to Have

Experience working with BPM organizations, industry associations, startup ecosystems, or large enterprise organizations.
Exposure to customer experience, AI-led services, automation, digital transformation, or ecosystem development initiatives.
Understanding of procurement processes, vendor governance, compliance tracking, or ecosystem operations.
Strong analytical and problem-solving skills with experience in reporting, research, and business presentations.
Ability to work independently in a fast-paced and dynamic environment while managing multiple priorities.