Madurai, Tamil Nadu
Job Summary
Role Summary Supports day-to-day operations, monitoring accuracy, and reporting for DePuy network and operations tools under guidance from the Tools Lead. Key Responsibilities Operate and monitor network and observability tools Maintain dashboards, alerts, and reports Perform L2 troubleshooting of tool-related issues Support incident, problem, and change management Escalate complex issues to the L3 Tools Lead Integrate with devices, servers, applications and cloud infra using different methods like SNMP, WMI, SSH, API etc. Should be able to find and identify correct OID/MIB and also able to update MIB database. Tools & Platforms 4–7 years in Network Operations or Tools Support Experience working with monitoring and event management tools Basic automation and scripting exposure Experience in ITSM-driven environments Required Skills & Experience LogicMonitor Splunk Selector.ai ThousandEyes or equivalent ServiceNow Cisco monitoring and management tools Good exposure to Ansible or automation workflows Preferred Certifications CCNA or CCNP ITIL v4 Soft Skills Analytical troubleshooting Attention to detail Clear communication Equal Opportunity Statement HCLTech is an equal opportunity employer and is committed to fostering an inclusive, diverse, and respectful workplace.
Key Responsibilities
Role Summary Supports day-to-day operations, monitoring accuracy, and reporting for DePuy network and operations tools under guidance from the Tools Lead. Key Responsibilities Operate and monitor network and observability tools Maintain dashboards, alerts, and reports Perform L2 troubleshooting of tool-related issues Support incident, problem, and change management Escalate complex issues to the L3 Tools Lead Integrate with devices, servers, applications and cloud infra using different methods like SNMP, WMI, SSH, API etc. Should be able to find and identify correct OID/MIB and also able to update MIB database. Tools & Platforms 4–7 years in Network Operations or Tools Support Experience working with monitoring and event management tools Basic automation and scripting exposure Experience in ITSM-driven environments Required Skills & Experience LogicMonitor Splunk Selector.ai ThousandEyes or equivalent ServiceNow Cisco monitoring and management tools Good exposure to Ansible or automation workflows Preferred Certifications CCNA or CCNP ITIL v4 Soft Skills Analytical troubleshooting Attention to detail Clear communication Equal Opportunity Statement HCLTech is an equal opportunity employer and is committed to fostering an inclusive, diverse, and respectful workplace.
Skill Requirements
Role Summary Supports day-to-day operations, monitoring accuracy, and reporting for DePuy network and operations tools under guidance from the Tools Lead. Key Responsibilities Operate and monitor network and observability tools Maintain dashboards, alerts, and reports Perform L2 troubleshooting of tool-related issues Support incident, problem, and change management Escalate complex issues to the L3 Tools Lead Integrate with devices, servers, applications and cloud infra using different methods like SNMP, WMI, SSH, API etc. Should be able to find and identify correct OID/MIB and also able to update MIB database. Tools & Platforms 4–7 years in Network Operations or Tools Support Experience working with monitoring and event management tools Basic automation and scripting exposure Experience in ITSM-driven environments Required Skills & Experience LogicMonitor Splunk Selector.ai ThousandEyes or equivalent ServiceNow Cisco monitoring and management tools Good exposure to Ansible or automation workflows Preferred Certifications CCNA or CCNP ITIL v4 Soft Skills Analytical troubleshooting Attention to detail Clear communication Equal Opportunity Statement HCLTech is an equal opportunity employer and is committed to fostering an inclusive, diverse, and respectful workplace.
Other Requirements
Role Summary Supports day-to-day operations, monitoring accuracy, and reporting for DePuy network and operations tools under guidance from the Tools Lead. Key Responsibilities Operate and monitor network and observability tools Maintain dashboards, alerts, and reports Perform L2 troubleshooting of tool-related issues Support incident, problem, and change management Escalate complex issues to the L3 Tools Lead Integrate with devices, servers, applications and cloud infra using different methods like SNMP, WMI, SSH, API etc. Should be able to find and identify correct OID/MIB and also able to update MIB database. Tools & Platforms 4–7 years in Network Operations or Tools Support Experience working with monitoring and event management tools Basic automation and scripting exposure Experience in ITSM-driven environments Required Skills & Experience LogicMonitor Splunk Selector.ai ThousandEyes or equivalent ServiceNow Cisco monitoring and management tools Good exposure to Ansible or automation workflows Preferred Certifications CCNA or CCNP ITIL v4 Soft Skills Analytical troubleshooting Attention to detail Clear communication Equal Opportunity Statement HCLTech is an equal opportunity employer and is committed to fostering an inclusive, diverse, and respectful workplace.
#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-#body.unify div.unify-button-container .unify-apply-now: focus, #body.unify div.unify-button-container .unify-apply-
