JLL supports the Whole You, personally and professionally.
Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology to our clients. We are committed to hiring the best, most talented people in our industry; and we support them through professional growth, flexibility, and personalized benefits to manage life in and outside of work. Whether you’ve got deep experience in commercial real estate, skilled trades, and technology, or you’re looking to apply your relevant experience to a new industry, we empower you to shape a brighter way forward so you can thrive professionally and personally.
POSITION GOALS
The individual will assume the lead role in the delivery of facilities management services to the client. He / she will be the single point of contact (FM) for the client and will be responsible for ensuring a high level of client satisfaction, establishing and managing the delivery of key regional initiatives as well as ensure consistency in processes, systems and reporting.
DUTIES & RESPONSIBILITIES
- Act as the single point of contact for the delivery of facilities management services to the client
- Develop and maintain a detailed understanding of the client’s business and the implications for Jones Lang LaSalle’s service delivery.
- Manage the delivery of the facilities management services to the client’s facilities under Jones Lang LaSalle’s management.
- Liaise regularly with the client on facilities management issues.
- Develop an Account Plan for facilities management services.
- Drive client specific initiatives such as savings targets, benchmarking, best practices etc.
- Manage the teams to ensure the maintenance and upkeep of the facilities.
- Assist the client with the development of the property budgets and forecasts in accordance with the financial timetable.
§ Establish consistency in the monthly reporting in each country.
§ Prepare a regional monthly management report to the satisfaction of the client.
§ Review and report against agreed SLA and KPIs.
§ Be responsible for the management of the team in all countries e.g. recruitment, performance assessment etc.
§ Actively manage the professional development of all direct reports.
§ Prepare and implement a Succession Plan for the account.
KEY PERFORMANCE
MEASURES
§ Client Satisfaction Survey
§ KPIs/Master Agreement Reporting requirements
§ Implementation of Best Practices
§ Agreed cost savings initiatives
§ Budgets/forecast accuracy
COMPETENCIES REQUIREMENTS
- Line management and team management skills.
- Budget management.
- Ability to delegate.
- Excellent written and oral communication skills.
- Strong interpersonal skills.
- Superior analytical skills.
- Superior financial analysis skills.
- Consummate people management skills with cultural sensitivity.
EMPLOYEE SPECIFICATIONS
- Degree holder with a minimum 5 years of commercial real estate experience, including country specific experience
- Knowledge of EHS and building statutory requirements
- Proven capacity to successfully manage a business contract including ability to understand, interpret and respond to management, operational and financial information and trends
- Exposure and experience in dealing with multinational corporate organizations
- Ability to think strategically and develop real estate solutions
- Ability to adapt and perform under pressure
- Possess strong interpersonal skills with the ability to build rapport quickly.
- Excellent communication skills
If this job description resonates with you, we encourage you to apply even if you don’t meet all of the requirements below. We’re interested in getting to know you and what you bring to the table!
Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.
About JLL –
We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.
Our core values of teamwork, ethics and excellence are also fundamental to everything we do and we’re honored to be recognized with awards for our success by organizations both globally and locally.
Creating a diverse and inclusive culture where we all feel welcomed, valued and empowered to achieve our full potential is important to who we are today and where we’re headed in the future. And we know that unique backgrounds, experiences and perspectives help us think bigger, spark innovation and succeed together.
