Department: Partner Ecosystem
Location: Pune, Maharashtra (Work from Office + Field)
Travel Requirement: Candidate will be based in Pune. Initial training programs will be conducted
online. As the Partner Ecosystem expands, the candidate should be willing to travel across India on
a city-by-city basis to conduct partner onboarding, training sessions, workshops, and business
expansion activities. Travel frequency will depend on business requirements.
Experience: Minimum 2 Years in Training / L&D/ Partner or Technician Training.
Role Summary
Build and lead Inspacco's Partner Training function from the ground up. Design and deliver
onboarding, company policy, SOP, safety, grooming, customer service and soft-skills training for
service partners. Initially training will be online; later city-wise offline training will be conducted as
the company scales.
Key Responsibilities
- Develop training strategy and onboarding journey.
- Conduct online induction and refresher sessions.
- Train partners on app usage, SOPs, company policies, safety and service standards.
- Deliver soft skills, communication and customer handling training.
- Create training content, presentations, videos and assessments.
- Track attendance, certification and training effectiveness.
- Coordinate with Supply, Operations and Quality teams.
Partner Categories
MST, Electrical, Plumbing, Carpentry, Painting, HVAC, Civil, CCTV, Fire Safety, Glass, Fabrication,
Shutter, Pest Control, Deep Cleaning, Turnkey Contractors.
