Digital Product Manager - Service Management Tool

Job details

Job ID

35276

Location

Bangalore, India

Work Types

Full Time

Own the full end‑to‑end product lifecycle of the Service Management Tool, from vision and roadmap definition through delivery, adoption, and continuous improvement.
Define and maintain a clear product vision aligned with TMF Group’s commercial transformation and global standardisation objectives.
Prioritise features, enhancements, and technical improvements based on business value, user needs, and governance requirements.

Ensure SMT remains the single source of truth for:
- Global Service Catalogue
- Global Scope of Services
- Country‑specific variations and regulatory deviations
Enable structured workflows for global, regional, and country‑level review and approval of service scope changes.
Ensure transparency, auditability, and traceability of service scope updates across geographies and service lines.

Partner with Commercial Execution, Bid Management, and Solution Architecture teams to ensure SMT outputs effectively support contracting activities, including MSAs, SOWs, and GSOWs.
Ensure service scope data is accurate, structured, and reusable for commercial and legal documentation.
Act as a trusted bridge between global business stakeholders and technology teams.

Define, track, and report platform KPIs covering adoption, data quality, governance compliance, and usage.
Drive continuous improvement in data accuracy, completeness, and ownership across countries and practices.
Enable leadership visibility into scope consistency, deviations, and governance effectiveness.

Work closely with Engineering and Platform teams using Agile delivery practices.
Oversee UAT, release management, change communication, and rollout planning.
Continuously gather feedback from country and global users to improve usability, adoption, and business impact.

Key Requirements

Proven experience as a Product Manager owning internal enterprise platforms or business‑critical tools.
Strong understanding of service catalogues, scope management, commercial contracting, or service‑based operating models.
Experience operating in global, multi‑country, and regulated environments.
Demonstrated ability to manage complex stakeholder landscapes and influence senior business leaders.
Track record of delivering data‑driven, governance‑oriented platforms with high adoption and accountability.
Strong analytical, communication, and decision‑making skills.
Comfortable working across regions and time zones in a global organisation.

What’s in it for you?

Pathways for career development

Work with colleagues and clients around the world on interesting and challenging work;
We provide internal career opportunities so you can take your career further within TMF;
Continuous development is supported through global learning opportunities from the TMF Business Academy.

Making an impact

You’ll be helping us to make the world a simpler place to do business for our clients;
Through our corporate social responsibility programme, you’ll also be making a difference in the communities where we work.

A supportive environment

Strong feedback culture to help build an engaging workplace;
Our inclusive work environment allows you to work from our offices around the world, as well as from home, helping you find the right work-life balance to perform at your best.

Other Benefits

We’re looking forward to getting to know you!