Purpose
Coordinate daily service scheduling, technician allocation, route planning, customer confirmations, rescheduling, and service completion tracking.
Ideal Background
- BPO Team Leader
- Workforce Management Executive
- Dispatch Coordinator
- Logistics Coordinator
- Fleet Coordinator
- Service Coordinator
- Operations Executive
Experience
- 3–6 years preferred
- Experience handling 20+ field staff is a big advantage
Key Skills
- Planning and scheduling
- Resource allocation
- Route optimization
- Multi-tasking
- Escalation management
- Strong Excel and Google Sheets
- Fast decision-making
KPI
- Technician Utilization
- Slot Fill Rate
- On-Time Arrival %
- Rescheduling %
- Daily Capacity Utilization
- Lost Revenue Due to Scheduling Errors
Salary Range
- Executive: ₹25,000 – ₹35,000
- Senior Executive: ₹35,000 – ₹45,000
Job Types: Full-time, Permanent
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Life insurance
- Paid sick time
- Provident Fund
Application Question(s):
- Have you managed technician or field staff scheduling?
- Have you worked in logistics, dispatch, or workforce management?
Work Location: In person
