Position Summary
The Assistant Manager supports the Hotel Manager in the day-to-day operations of the hotel and ensures smooth functioning of all departments including Front Office, Housekeeping, Food & Beverage, and Maintenance. The role focuses on guest satisfaction, staff supervision, operational efficiency, and maintaining hotel standards.
Key Responsibilities
- Assist in managing daily hotel operations and departmental activities.
- Supervise staff attendance, grooming, discipline, and work performance.
- Ensure excellent guest service and handle guest complaints professionally.
- Coordinate with Front Office, Housekeeping, Kitchen, F&B Service, and Maintenance departments.
- Monitor room status, cleanliness, and service quality standards.
- Support recruitment, induction, training, and performance monitoring of employees.
- Prepare daily operational reports and assist in maintaining records.
- Ensure compliance with hotel policies, safety procedures, hygiene standards, and statutory requirements.
- Assist in inventory control, purchasing coordination, and cost control measures.
- Support sales and marketing activities and promote hotel services to guests.
- Handle emergencies and operational issues in the absence of the Hotel Manager.
Qualifications
- Bachelor’s degree in Hotel Management, Hospitality, Business Administration, or related field preferred.
- Minimum 2–5 years experience in hotel operations or hospitality management.
- Good knowledge of hotel operational procedures and guest service standards.
- Proficiency in basic computer applications and hotel management systems.
Skills Required
- Leadership and team management.
- Communication and interpersonal skills.
- Problem-solving and decision-making ability.
- Customer service orientation.
- Time management and organizational skills.
- Ability to work in shifts and under pressure.
Reporting To
Hotel Manager / General Manager
Working Conditions
- Full-time position.
- Rotational shifts, including weekends and holidays as required by hotel operations.
Salary
Best salary package as per experience and company standards.
Pay: ₹25,000.00 - ₹35,000.00 per month
Benefits:
- Flexible schedule
- Food provided
- Leave encashment
- Provident Fund
Work Location: In person
