Job Description: Execution Team Leader
Location: Tirupati Andhra Pradesh
Company: Snickr (snickr.in) – A fast-growing startup in the home services sector (like UrbanClap), focused on delivering quality service experiences in the Tirupati market.
Role Overview
We are looking for a proactive and hands-on Branch Manager to lead and manage daily field operations at Snickr. The role requires strong people management skills, operational planning, and client service orientation. The Execution Team Leader will manage 5 field teams (each team consisting of 1 Supervisor + 2 Helpers) and ensure smooth execution of service leads, client satisfaction, and process adherence.
Key Responsibilities
- Daily Operations Planning
- Coordinate with the call center to understand daily service leads.
- Prepare and share the morning road map for teams based on client locations and service requirements.
- Ensure manpower planning and availability as per daily workload.
- Team Management
- Supervise 5 field teams and guide supervisors on task allocation.
- Conduct daily briefings and ensure work discipline.
- Recruit and maintain manpower (supervisors/helpers) as per operational needs.
- Train team members on Snickr processes and client handling.
- Execution & Quality Monitoring
- Be present in the field to monitor and check team performance.
- Conduct surprise checks to ensure service quality and process adherence.
- Ensure timely completion of assigned leads with quality output.
- Attend home visit enquiries directly when assigned.
- Client Satisfaction & Service Excellence
- Ensure clients are satisfied with services provided.
- Resolve escalations quickly and maintain strong customer relationships.
- Collect client feedback for continuous improvement.
- Resource & Inventory Management
- Ensure required tools, machines, and materials are available for daily work.
- Monitor stock levels and raise purchase requests for replenishment.
- Ensure machines and equipment are properly maintained and in working condition.
Requirements
- Graduate/Diploma in any discipline (Operations/Management preferred).
- 3–5 years of experience in field operations, facility management, or service execution.
- Strong leadership and team management skills.
- Good communication skills in Telugu
- Ability to plan, organize, and execute daily field operations.
- Customer service orientation with problem-solving ability.
- Willingness to be on-field and handle real-time challenges.
Key Competencies
- Leadership & People Management – Ability to lead 5+ teams effectively.
- Operational Planning – Strong skills in road map creation & resource allocation.
- Field Execution – Hands-on monitoring of teams to ensure performance.
- Customer Service Focus – Ensure client satisfaction and process compliance.
- Problem Solving – Ability to handle on-ground issues quickly and effectively.
Employment Type: Full-time
Compensation: Competitive (based on experience) + performance incentives
Job Type: Full-time
Pay: ₹20,000.00 - ₹30,000.00 per month
Application Question(s):
- Are you an immediate joiner?
- Are you from Tirupati?
- Do you have a laptop??
Experience:
- team leading : 3 years (Preferred)
- Marketing: 5 years (Required)
Work Location: In person
