Function SummaryThe agency channel refers to a distribution method where insurance products are sold through agents. These agents act as intermediaries between the insurance company and customers, facilitating the sale of policies, providing customer support, and offering advisory services. This initiative is expected to improve customer experience especially in markets where customers prefer human interaction. It also supports customer in a)Resolving policy service needb)Renewal collection to resolve policy holder’s service needs, Cross sale opportunity.
Job Summary - Responsible for productivity of the Agency Office- Agent Recruitment and Development- Attaining sales goals, delivering exceptional customer service, and growing the office's revenues YoY Key Responsibilities/ Key Deliverables: -To meet the revenue targets for the Branch-To track the productivity measures as per the GPA : Premium per agent , case rate , persistency, Paid cases per agent , CSG Calls , Retention Rate and annual WFYPstandards.-To identify ,interview and select new Agency Development Managers-Conduct weekly performance review (PRP) for ADMs -To ensure retention of FLS by formulating their development plans , meeting their training needs and communicating with them on a regular basis .-Maximise Profitability by utilizing Protection Sales and Cross-Sell-Monitoring Employee parameters like Overall ADM meeting WFYP Standards and New ADM Success-Supervise the activity plan of ADM& Agents to ensure that these are fulfilled as per the desired standards-To ensure that all FLS and Agents under supervision perform as per the company’s rules and regulations-Taking care of Customer parameters in the shape of 13th& 25th month persistency-Taking care of MTD Active agent ManmonthsMeasures of Success: -GPA-AFYP -Case Active Rate-Recruitment (ADM/Agent/AM)-Retention (ADM/Agent/AM)-Variable – AAP/AM Plan Achievement (Recruitment/Sales)-Cross Sell plan ach.-Super Star Agent plan ach.-Persistency-Over All ADM meeting WFYP stds-ADM PromotionsDesired qualification and experienceEducation& Experience: ?Graduate preferably with an MBA?7-10 years of experience in sales and sales management ,recruitment , supervision and development of people ?Should have local market exposure and experience in process driven ,quality sales system organizations Knowledge& Skill Matrix: ?Familiarity with local market ?Skills in recruitment, supervision& development of teams?Result orientation?Strong network?Demonstrated ability in leading people?Achievement Orientation
