Pre-Sales Executive
Abhinav IT Solutions is a software development company specializing in innovative mobile applications and SaaS products. We are looking for a proactive and detail-oriented Pre-Sales Executive who can nurture leads, ensure timely follow-ups, and help convert trial users into paid customers.
Job Responsibilities
- Call and follow up with prospective customers who have shown interest in our mobile applications.
- Send follow-up messages via WhatsApp, SMS, email, or phone calls.
- Maintain accurate records of every lead in the CRM.
- Track the status of each lead, including:
- Demo Scheduled
- Demo Completed
- Trial Activated
- Trial Expiry
- Subscription Pending
- Converted
- Contact users before their free trial expires and encourage them to subscribe.
- Coordinate with the sales team regarding discounts, offers, and pricing shared with customers.
- Activate customer subscriptions using approved discount or promotional codes.
- Ensure no lead is missed by maintaining a structured follow-up schedule.
- Answer basic product-related questions and assist customers during the evaluation process.
- Schedule product demos for the sales team whenever required.
- Update daily reports of calls, follow-ups, trial users, and conversions.
- Coordinate with internal teams to resolve customer queries and ensure a smooth onboarding experience.
Required Skills
- Excellent communication skills in Hindi and English.
- Good convincing and follow-up skills.
- Comfortable speaking with customers over phone and WhatsApp.
- Basic knowledge of Microsoft Excel.
- Strong organizational and time-management skills.
- Ability to manage multiple leads simultaneously.
- Positive attitude with a customer-first approach.
Preferred Qualification
- Graduate in any discipline.
- Preferred 0–2 years of experience in Pre-Sales, Telecalling, Customer Support, Inside Sales, or Lead Management.
- Experience in IT, SaaS, or Mobile App products will be preferred.
What You'll Be Responsible For
- Ensuring every lead receives timely follow-up.
- Maximizing trial-to-paid subscription conversions.
- Keeping the sales pipeline updated and organized.
- Supporting the sales team with customer coordination and subscription activation.
- Delivering an excellent customer experience throughout the sales journey.
Job Type: Full-time
Location: Office-based
Working Days: Monday to Saturday
Pay: ₹10,000.00 - ₹15,000.00 per month
Benefits:
Work Location: In person
