Project Role : Application Support Engineer
Project Role Description : Act as software detectives, provide a dynamic service identifying and solving issues within multiple components of critical business systems.
Must have skills : Linux
Good to have skills : NA
Minimum
3 year(s) of experience is required
Educational Qualification : 15 years full time education
Summary:
As an Application Support Engineer, a typical day involves acting as a software detective by investigating and resolving issues across various components of essential business systems. This role requires a proactive approach to monitoring system performance, diagnosing problems, and ensuring smooth operation of critical applications. The position demands continuous engagement with multiple teams to maintain system stability and support business continuity through timely and effective problem resolution.
Roles & Responsibilities:
- Expected to perform independently and become an SME.
- Required active participation/contribution in team discussions.
- Contribute in providing solutions to work related problems.
- Collaborate with cross-functional teams to identify root causes and implement corrective actions.
- Document troubleshooting steps and resolutions to build a knowledge base for future reference.
- Assist junior team members by sharing knowledge and providing guidance on complex issues.
- Continuously monitor system health and escalate issues when necessary to minimize downtime.
Professional & Technical Skills:
- Must To Have Skills: Proficiency in Linux.
- Strong understanding of operating system fundamentals and command-line tools.
- Experience with system monitoring and performance tuning.
- Ability to analyze log files and diagnose system errors effectively.
- Familiarity with scripting languages to automate routine tasks.
- Knowledge of network protocols and troubleshooting techniques.
Additional Information:
- The candidate should have minimum 3 years of experience in Linux.
- This position is based at our Mumbai office.
- A 15 years full time education is required.
