Job Summary
We are looking for a dynamic, confident, and highly organized CRM & Distributor Relationship Manager who will serve as the primary point of contact for our distributors across India. The ideal candidate should possess excellent communication skills, strong decision-making abilities, and the confidence to professionally manage calls, resolve concerns, and coordinate with internal departments. This role also requires acting as the communication bridge between distributors and senior management.
Key Responsibilities
- Handle incoming and outgoing calls from distributors in a professional manner.
- Build and maintain strong relationships with distributors.
- Understand distributor queries and provide timely resolutions.
- Coordinate with Sales, Accounts, Dispatch, Training, Compliance, and other departments to resolve issues.
- Screen and prioritize calls before escalating them to senior management.
- Act as the first level of communication for the CEO/Directors and ensure only important matters are escalated.
- Maintain complete CRM records, follow-ups, and communication history.
- Manage WhatsApp, emails, and other communication channels professionally.
- Handle complaints with patience, confidence, and diplomacy.
- Follow up on pending cases until they are completely resolved.
- Prepare daily, weekly, and monthly CRM reports.
- Maintain confidentiality of company and distributor information.
- Support company events, trainings, and distributor meetings whenever required.
Required Skills
- Excellent verbal and written communication skills.
- Fluent in English, Hindi, and Marathi (mandatory).
- Strong interpersonal and relationship-building skills.
- Smart, confident, and professional personality.
- Ability to handle difficult customers calmly.
- Excellent negotiation and problem-solving skills.
- Strong decision-making ability.
- Good listening and convincing skills.
- Ability to multitask under pressure.
- Strong follow-up and coordination skills.
- Professional telephone etiquette.
- Positive attitude with a customer-first approach.
Eligibility
- Graduate in any discipline (MBA preferred).
- 3–6 years of experience in CRM, Customer Relationship Management, Customer Support, Distributor Support, or Executive Coordination.
- Experience in Direct Selling, MLM, FMCG, Retail, or Franchise Business will be preferred.
- Good knowledge of MS Office (Excel, Word, PowerPoint).
- Experience with CRM software will be an added advantage.
Desired Personality
- Confident and presentable.
- Highly professional and disciplined.
- Strong leadership qualities.
- Mature and emotionally stable.
- Quick learner with excellent analytical skills.
- Able to maintain confidentiality.
- Self-motivated and result-oriented.
- Strong ownership and accountability.
- Pleasant personality with a positive attitude.
Preferred Candidate Profile
- Age: 25–35 years.
- Fluent in English, Hindi, and Marathi.
- Willing to travel occasionally if required.
- Immediate joiners preferred.
Salary
As per experience and interview performance.
Work Location: In person
Pay: ₹15,000.00 - ₹35,000.00 per month
Work Location: In person
