Position: Front Office Manager
Experience Required: Minimum 5 Years
Location: Varkala, Kerala
Accommodation & Food: Provided
Job Overview: We are seeking an experienced and personable Front Office Manager to join our team. The ideal candidate will have a minimum of 5 years of experience in front office operations, with a strong ability to interact politely and professionally with guests. A pleasant personality and excellent communication skills are essential for this role.
Key Responsibilities:
- Guest Reception and Check-In/Check-Out: Efficiently manage the check-in and check-out processes, ensuring a smooth and welcoming experience for all guests.
- Guest Relations: Foster positive relationships with guests by addressing their needs, resolving issues, and ensuring a high level of satisfaction.
- Reservation Management: Handle reservations, modifications, and cancellations, ensuring accurate and up-to-date booking records.
- Communication and Coordination: Liaise with various departments (housekeeping, maintenance, etc.) to ensure guest requests and needs are met promptly.
- Cash Handling and Reporting: Manage cash transactions, maintain accurate records, and prepare daily financial reports.
- Maintaining Records: Keep comprehensive records of guest interactions, bookings, and financial transactions.
- Promoting Resort Services: Actively promote the resort's services and amenities to enhance guest experience and maximize revenue.
- Handling Special Events: Assist in coordinating special events and ensuring they are executed flawlessly.
Requirements:
- Minimum of 5 years of experience in a similar role.
- Excellent verbal and written communication skills.
- Strong organizational and multitasking abilities.
- A friendly, approachable personality with a professional demeanor.
- Ability to work in a team and coordinate effectively with other departments.
If you have the experience and skills to excel in this role, we would love to hear from you!
Job Type: Full-time
Pay: ₹18,000.00 - ₹25,000.00 per month
Benefits:
Schedule:
Application Question(s):
- What is your expected salary?
Experience:
- total work: 5 years (Preferred)
Work Location: In person
Expected Start Date: 15/04/2025
