We are looking for a proactive and detail-oriented Testing and Customer Support Specialist to join our team. This role involves supporting customers by resolving product-related issues and collaborating with the development teams to ensure quality through software testing.
- Serve as the first point of contact for customer inquiries via email, chat, and phone.
- Troubleshoot and resolve user issues in a timely and professional manner.
- Escalate complex issues to the development teams and follow up to ensure resolution.
- Provide feedback to the development team based on customer interactions and recurring pain points.
- Execute manual tests on new features, bug fixes.
- Identify, document, and track bugs in collaboration with the QA and development teams.
- Work closely with developers to understand requirements and develop test cases.
- Participate in user acceptance testing (UAT) and release verification.
- Suggest improvements to user experience and interface based on testing and customer feedback.
- Problem-solving mindset and a keen eye for detail.
- Ability to multitask and manage time effectively.
- Proficiency in [English, Tamil, Hindi] is required are a plus.
