Role Overview:
To ensure smooth and timely processing of customer orders, coordination with internal and external stakeholders, and efficient management of dispatches, payments, and sales documentation to support overall business operations and customer satisfaction.
Key Responsibilities:
- Order Management:
- Receive, review, and accurately punch customer orders into the system as per company guidelines.
- Verify product codes, quantities, and pricing before order confirmation.
- Dispatch Coordination:
- Coordinate with the logistics and warehouse teams to ensure timely dispatch of materials.
- Track dispatch status and share updates with concerned teams.
- Sales Documentation & Reporting:
- Prepare, update, and maintain sales records and daily/weekly/monthly sales reports.
- Ensure all documentation related to orders, dispatches, and invoices is complete and accurate.
- Accounts Coordination:
- Manage and update customer account statements periodically.
- Coordinate with the finance team for cash discount processing and payment settlements.
- Customer Support & Issue Resolution:
- Communicate with customers to address order-related queries or discrepancies.
- Follow up on pending payments and coordinate closure of outstanding issues.
Key Skills & Competencies:
- Strong knowledge of order management and invoicing processes.
- Proficiency in MS Excel and ERP systems (SAP / Oracle or equivalent).
- Good communication and coordination skills.
- Attention to detail and accuracy in data entry and documentation.
- Ability to work under pressure and manage multiple priorities.
Interested candidates can apply through [email protected]
Pay: ₹180,000.00 - ₹252,000.00 per year
Benefits:
- Health insurance
- Life insurance
- Provident Fund
Work Location: In person
