An IT Support Engineer (L2)provides :
Advanced Troubleshooting: Diagnose and resolve complex escalations regarding networking, servers, cloud infrastructure, and core business applications.
Root Cause Analysis: Perform deep-dive investigations into recurring or high-impact incidents to establish permanent fixes.
Mentorship & Documentation: Provide technical guidance to L1/L2 teams and document troubleshooting workflows.
System Maintenance: Administer and optimize enterprise systems, including data recovery, system upgrades.
Vendor & Cross-Team Collaboration: Work directly with software developers or third-party vendors to address product defects and release patches.
- Proficiency in Windows/macOS, Linux, network protocols, hardware troubleshooting, and software applications.
- Excellent diagnostic skills to identify and fix issues efficiently.
- Ability to explain technical concepts to non-technical users.
- Experience : 1-5 yrs
- Skills required :
1. Software installation
2. Troubleshooting
3. Hardware Installation
4. Operating systems
Pay: ₹20,000.00 - ₹30,000.00 per month
Benefits:
- Cell phone reimbursement
- Provident Fund
Work Location: In person
