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Ensure all guests receive prompt, courteous, and professional service at all times.
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Assist in managing daily Front Office operations including:
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Reception
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Guest Relations
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Telephone Operations
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Night Audit coordination
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Handle guest complaints and resolve issues effectively to maintain guest satisfaction.
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Ensure smooth check-in and check-out procedures as per brand standards.
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Maintain high levels of cleanliness, grooming, and presentation within the Front Office area.
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Monitor guest feedback and implement corrective actions when required.
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Supervise Front Office colleagues during shifts.
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Assist in training, coaching, and motivating team members.
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Conduct shift briefings and communicate operational updates.
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Ensure proper staff scheduling and manpower planning.
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Support performance management and employee engagement activities.
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Ensure all reports, records, and cash handling procedures are maintained accurately.
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Monitor room inventory, room status, and room allocations.
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Coordinate with Housekeeping and Maintenance departments for smooth operations.
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Assist in preparing departmental reports and operational analysis.
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Ensure compliance with hotel policies, SOPs, and IHG brand standards.
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Support in achieving departmental revenue targets.
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Monitor upselling opportunities and encourage the team to maximize room revenue.
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Control operational costs and minimize wastage.
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Ensure accuracy in billing, cashiering, and financial transactions.
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Ensure adherence to health, hygiene, and safety standards.
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Follow emergency procedures and hotel security policies.
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Maintain confidentiality of guest and hotel information.
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Bachelor’s degree or Diploma in Hotel Management or Hospitality Management.
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Minimum 3–5 years of experience in Front Office operations.
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Previous supervisory experience preferred.
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Experience with hotel PMS systems (Opera preferred).
Don't quite meet every single requirement, but still believe you'd be a great fit for the job? We'll never know unless you hit the 'Apply' button. Start your journey with us today.
