Urgent Hiring | IT Manager – IT Infrastructure & Service Desk
Location: Manesar, Haryana
Company: TNS Infrastructure Technology Pvt. Ltd.
Experience: 5–8 Years
Employment Type: Full-Time
Immediate Joiners Preferred
About the Role
We are looking for an experienced IT Manager to lead IT Service Desk operations and provide end-to-end IT infrastructure support at our client location. The ideal candidate should have strong expertise in desktop support, Active Directory, networking, endpoint security, application support, and team coordination while ensuring SLA-driven service delivery.
Key Responsibilities
- Manage L1/L2 IT support operations for end users.
- Troubleshoot hardware, software, printer, network, and application issues.
- Administer Active Directory including user accounts, groups, password resets, and access management.
- Install, configure, and maintain desktops, laptops, printers, and peripheral devices.
- Monitor antivirus compliance and endpoint security.
- Ensure timely OS updates, software patching, and system health.
- Support Microsoft Outlook, DMS, Oracle, and other business applications.
- Coordinate with OEMs and L3 support teams for issue resolution.
- Provide VIP and Executive IT support, including Video Conferencing setup and troubleshooting.
- Maintain IT asset records and documentation.
- Prepare Daily, Weekly, and Monthly MIS reports.
- Monitor SLA compliance and ensure timely incident resolution.
- Conduct user awareness sessions and provide technical guidance.
Required Skills
- Windows Desktop & Laptop Administration
- Active Directory & Group Policy
- Microsoft Outlook & Office 365
- Hardware & Software Troubleshooting
- Networking Fundamentals (LAN/WAN, TCP/IP, DNS, DHCP)
- Antivirus & Endpoint Security
- Printer & Peripheral Support
- IT Asset Management
- Incident & Service Request Management
- Video Conferencing Support
- Excellent communication and stakeholder management skills
Preferred Qualifications
- Bachelor's Degree in Computer Science, IT, or related field.
- Certifications like ITIL, Microsoft, CCNA, or MCSA will be an added advantage.
What We're Looking For
- Strong troubleshooting and analytical skills.
- Customer-focused approach with excellent communication.
- Ability to work under SLA-driven environments.
- Experience in managing client-facing IT operations.
- Team player with leadership capabilities.
Why Join TNS?
- Opportunity to work with a leading IT Infrastructure & System Integration company.
- Exposure to enterprise IT environments.
- Career growth with challenging client projects.
- Professional and collaborative work culture.
Interested candidates can share their updated resume at: [email protected]
Immediate joiners will be given preference.
Pay: ₹9,340.47 - ₹40,744.53 per month
Benefits:
Work Location: In person
